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Standard User madmartyr
(member) Mon 10-Jun-13 11:44:58
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Why can't I stream videos using XBMC ???


[link to this post]
 
I have only been with EE around a month and I've already had it with their broadband service and shocking customer service.

All I want is to be able to run XBMC media streamer during peak times and weekends.

Here's my router details.

ADSL STATUS

This page shows information about your ADSL connection if applicable.

Status
Configured Current
Line Status --- SHOWTIME
Link Type --- Fast Path
Operation Mode Automatic G992.5(ADSL2+)
Data Rate Information
Stream Type Actual Data Rate
Upstream 1163 (Kbps.)
Downstream 21979 (Kbps.)
Defect/Failure Indication
Operation Data Upstream Downstream
Noise Margin 6.7 dB 2.3 dB
Line Attenuation 3.6 dB 14.5 dB
Indicator Name Near End Indicator Far End Indicator
Output Power 11.7 dBm 0.0 dBm
Fast Path FEC Correction 0 0
Interleaved Path FEC Correction NA NA
Fast Path CRC Error 0 7
Interleaved Path CRC Error NA NA
Loss of Signal Defect 2 0
Fast Path HEC Error STR 0 1
Interleaved Path HEC Error NA NA
Error Seconds 32 24
Statistics
Received Cells 11660244
Transmitted Cells 880687


Please can anyone help before I leave EE !!!!!

Cheers

Chris

EE broadband
Administrator MrSaffron
(staff) Mon 10-Jun-13 12:44:21
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Re: Why can't I stream videos using XBMC ???


[re: madmartyr] [link to this post]
 
Got a link from our speedtest http://www.thinkbroadband.com/speedtest.html during the peak times, and also router stats from the same time.

The line might be running with excess errors, or could just be ISP congestion rather than any traffic management issues.

The part you've not said anywhere is what source the videos you are streaming are, e.g. if ultra HD 4K material I would expect buffering, but if the usual HD at under 5 Mbps then should be fine.

Andrew Ferguson, andrew@thinkbroadband.com
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User madmartyr
(member) Mon 10-Jun-13 12:55:06
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Re: Why can't I stream videos using XBMC ???


[re: MrSaffron] [link to this post]
 
Hi, done various speed test over the weekend and they ranged fro 18/17 meg down to 0.1 and 0.2. EE have confirmed the exchange is free from congestion. It's standard HD.....but buffering is also happening on non HD programs.

EE broadband


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Administrator MrSaffron
(staff) Mon 10-Jun-13 13:07:27
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Re: Why can't I stream videos using XBMC ???


[re: madmartyr] [link to this post]
 
If the speedtests are HTTP based (and the second part of ours is) and the graph shapes can help to show if its congestion or some other issue, then suggestion is that while EE say exchange not congested then maybe something somewhere is, particularly if the router stats are still good and the error rate is low.

Andrew Ferguson, andrew@thinkbroadband.com
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User XRaySpeX
(eat-sleep-adslguide) Mon 10-Jun-13 13:12:46
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Re: Why can't I stream videos using XBMC ???


[re: madmartyr] [link to this post]
 
Run the BBC iPlayer Diagnostic Test at various times of the day, peak & off-peak, and see how they compare.

What exchange are you on? Look it up here: SamKnows UK Exchange Search and give us the link. Orange does throttle streaming at certain exchanges at peak times. Support are often unaware of this but I can tell you if it applies to your exchange.

1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC - BQM
Standard User madmartyr
(member) Mon 10-Jun-13 13:13:59
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Re: Why can't I stream videos using XBMC ???


[re: MrSaffron] [link to this post]
 
As I expected the speed test is fine during Monday to Friday before 6pm.

http://www.thinkbroadband.com/speedtest/button/13708...

EE broadband
Standard User XRaySpeX
(eat-sleep-adslguide) Mon 10-Jun-13 13:19:51
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Re: Why can't I stream videos using XBMC ???


[re: madmartyr] [link to this post]
 
Better to post the "Link to this result:" link so we can see the variation over time.

1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC - BQM
Administrator MrSaffron
(staff) Mon 10-Jun-13 14:35:35
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Re: Why can't I stream videos using XBMC ???


[re: XRaySpeX] [link to this post]
 
We recently added a Copy to Clipboard button to make that easier too.

Andrew Ferguson, andrew@thinkbroadband.com
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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