Ok so since EE has done a line test and spent what 3 hours on the phone to them, they said there was a fault with the line and it was our end... Ok so they sent a BT engineer out and he said there's nothing wrong with the line "it's in fact faster and a better quality line than the one i have at home" now that's ok, we discuss what could be the issue and he says there's nothing wrong with anything between us and the exchange (in fact he upgraded my socket on the wall for free just in case it was that), so the only problem can be on the EE end. There's no point in calling again because all they do is go through a list of what could be wrong not actually find the problem. Or they say oh there's a problem with the line when there isn't... or oh we'll try something and from my perspective it's lies. If they saw my stats on my router from the past couple of days they'd see that i accumulated over 25000 error seconds, 30000 Fast Path CRC Error, and another 24000 Fast Path HEC Error STR in 3 days and 6 hours...
When the customer service is so unbearably rubbish you might wonder why we're still with them?! I'm asking the same question, but i'm going on holiday in 2 weeks and currently revising for exams I can't be bothered with the hassle i'll make do without it for two weeks and change when i get back from holiday. The fact that it might force my brother and his girlfriend to move out earlier than planned is absurd because the speeds, connection and service are atrocious, but why do we have to tie ourselves in to another company for another 12 to 18 months when the service we are paying for should be being supplied.
If anyone else is thinking of moving to EE don't bother, move to a company that has better service and especially takes the time to figure out what a problem is without having to go through miles oh troubleshooting... (even if you pay a couple of pounds a month more!!)
The first guy i called hung up on me because all i said was i know what i'm talking about, he wouldn't let me explain what i'd tested so that he could cut out a chunk of troubleshooting (i'd been on this forum checking what the problem could be!!) (my dad was in the background and couldn't believe he did that) I then called the thinking of leaving EE call centre before they actually took me seriously, actually got a nice guy, explained everything what i'd tried and the fact i was hung up on, but then was put through to another guy to troubleshoot everything and just gritted my teeth as more and more money was spent on a call i shouldn't have to make, must have been an hour later he said ok we've tested the line and there's a fault on your end, if there's still a fault in 48hours we can put a request through to the exchange to send an engineer out... i couldn't believe they couldn't send a request, and that it had to be 48hours after the call... so i thought ok maybe they'll sort the problem before the engineer has to come out, the engineer comes tests and there's nothing wrong... in fact on that day that was probably the best service we'd had for a little while, but it didn't last, a couple of days later it was back to the same old poor quality, (they might have been trying to tweek settings but now it's almost impossible to load a webpage without it pausing midway through loading). When they called to see if the problem was still there i gave up. The service has been atrocious we'll be moving to BT or Sky probably in the near future (that's if the issue doesn't magically disappear in the mean time (which i very much doubt)) Only wish we could get fibre where we are!!