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Standard User madmartyr
(member) Tue 11-Jun-13 02:15:01
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Shocking customer service from EE


[link to this post]
 
As in previous thread I have been having issues with XBMC which started on Friday.

Friday - Was told by customer support we don't use traffic management at EE !!!

Saturday - Told that it would cost me £84 to cancel my contract.

Sunday - Spoke to customer support who would arrange 2nd tie support to phone me with 24hrs.....however BB service got so bad yesterday that I contacted EE and wanted out at no cost to me only to be told that I would have to pay £50 this time. Then I was given 2 tie phone number and told to phone them on Monday morning.

Monday - Phoned 2 tie support only to be told....How did you get this number !!!!! I said your customer service advisor gave it...................Sorry we can't speak to you we busy !!!!!

I've explained that I have been in contact with Trading Standards and been advised that given EE 7 days to solve the problem or I can request EE cancel contract due to being unable to solve issues.

EE broadband
Administrator MrSaffron
(staff) Tue 11-Jun-13 09:32:47
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Re: Shocking customer service from EE


[re: madmartyr] [link to this post]
 
http://help.ee.co.uk/system/selfservice.controller?C...

Of course the issue may be nothing to do with traffic management

Andrew Ferguson, andrew@thinkbroadband.com
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User XRaySpeX
(eat-sleep-adslguide) Tue 11-Jun-13 12:19:55
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Re: Shocking customer service from EE


[re: MrSaffron] [link to this post]
 
In reply to a post by MrSaffron:
Of course the issue may be nothing to do with traffic management
Just seen OP's exchange: Aberdare. He is not Off Orange's Net, so streaming should not be throttled there.

1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC - BQM

Edited by XRaySpeX (Tue 11-Jun-13 12:43:19)


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