I have had problems with my broadband disconnecting on and off for years! and horrible line noise on my land line phone. Finally managed to get Orange to send an engineer out only after my land line went dead and my internet losing connection for hours at a time.
The engineer told me the spare BT socket wire was damaged, couldn't get any signal through and was only getting worse. He offered to fix it but I'd have to pay £104 for the privilege or disconnect it as I never used it. I opted for the disconnection.
Now I have noticed that my download speed for movies, mp3's etc used to be from 850 kB/s - 1.5 Mb no longer goes past 300 kB/s.
Could this be because the engineer did something to my router? It may be a novice question but I have no other explanation.
Browsing the internet is still fast, line noise gone, no dropped connection. Just the speed of my downloads is now an issue.
Also was I really liable for the £104 fee seeing as I am renting my line from Orange?
Appreciate any replies