My brother have been with the post office for years, as most people know they have recently changed to the Talk Talk network, anyway, my brother had a phone call from EE a few weeks back as he have been with Orange for mobile for even longer. EE gave him a offer of some sort to have their phone service and broadband and told him that the service would up and running on 11th of December and that his router will be with him on the 19th.
For a start his phone service did not get going when they said and he phoned them up to get it sorted and 1 day later than it should have been his phone is now working, but no broadband.
He thought that his post office broadband would continue until he had his new broadband. so he phoned me a couple of days back wondering why he could not get online. i sussed it out after remembering that the post office have changed to the Talk Talk network that it would take longer after the phone service went on line because of the reason that it was on the Talk talk network and EE uses BT. But why was he not told that, he is not technical minded, mechanical minded yes, not not technical. My brother don't know anything about LLU, what network he is on, nor should he have to. EE should have told him that he would not have any broadband for a few days.
The problem my brother is having is one of the reasons why I did not like and still don't like full LLU.
If EE or any other ISP is going to phone people up to try and get them onto their service, then they should explain properly what is going to happen, how long the service is going to be down and any other problems that may happen.
i know for a fact that if my brother had realise that he would have lost his broadband for a week and his phone for a couple of days, phone is more important then he would have stayed with the post office.
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