It looks like you need a Simultaneous Provision and obtain a Linked Order Reference Number. In the case of migration from full LLU to WBC broadband a MAC key may also be required.
Can I migrate from LLU to WBC?
• If you are just moving your broadband from SMPF LLU to WBC then all you need is a MAC key.
• If you are moving SMPF broadband and WLR telephone then you need a MAC key for your adsl. You should request that your new provider use a 'Parallel Order Process' for both events to occur on the same day, but its not unknown for some ISPs to first move the telephone service and then process the broadband.
• Transferring telephone and broadband from full LLU to another provider will take some co-ordination and you must request a Simultaneous Provision - see below.
~ What is Simultaneous Provision?
Simultaneous Provision is a method used by BT Wholesale to link together a PSTN and broadband order, to reduce both downtime and any lead time for adsl.
Simultaneous Provision should be used when moving house or migrating from MPF LLU or Cable.
It is not necessary for the WLR provider and WBC provider to be the same, but you must advise both parties that you are requesting a Simultaneous Provision and that the first contact (be it the WLR or WBC provider) obtains a Linked Order Reference Number (LORN
) which you must then give to the Service Provider that you contact next.
It is vital though that you stress that you are placing a Simultaneous Provide Order - which may also be known as a Linked Order Process. They should also give you a Linked Order Reference Number (LORN
) to ensure the two orders are tied together.
When should Simultaneous Provision be used?
A Simultaneous Provision Order should be used in the following circumstances:-
• Migration from MPF LLU or Cable (with or without broadband) to PSTN with Broadband.
• New provision of both PSTN and Broadband services including moving house.
In the case of migration from full LLU to WBC broadband a MAC key may also be required.
Fully Unbundled Lines
Fully unbundled ISPs, such as those operated through Sky Broadband and TalkTalk's network, take total ownership of the voice line and broadband service. This can lead to cheaper consumer services but it may also make it slower and sometimes more costly to switch ISPs as the migration process is complicated by different ISP kit and processes. Downtime during migration is common.
Shared Unbundled Lines
SMPF ISPs, such Be Broadband and part of Sky Broadband's network, are very similar to MPF but have more migration flexibility because BT retains control of the line rental (i.e. voice line). As a result ISPs can offer a cheaper broadband service without having to pull you completely off BT's network, which makes switching ISPs faster and sometimes cheaper too.
Edited by E7er (Sat 08-Feb-14 14:57:38)