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Standard User fabgav
(newbie) Fri 14-Feb-14 20:03:07
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Has my brightbox died?


[link to this post]
 
Hi al, long story short, adsl dropped, many brightbox restarts and restores later and phone calls to EE i now have the following.

Line Status --- SHOWTIME
Link Type --- Interleaved Path
Operation Mode Automatic G992.3(ADSL2)
Data Rate Information
Stream Type Actual Data Rate
Upstream 400 (Kbps.)
Downstream 320 (Kbps.)
Defect/Failure Indication
Operation Data Upstream Downstream
Noise Margin 6.9 dB 22.9 dB
Line Attenuation 19.9 dB
36.0 dB

its rubbish, is there anything i can change in the settings to improve this or is this an EE/BT issue?
Standard User XRaySpeX
(eat-sleep-adslguide) Fri 14-Feb-14 23:40:46
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Re: Has my brightbox died?


[re: fabgav] [link to this post]
 
Please supply the error counts (rest of that page) and Uptime?

1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC
Standard User fabgav
(newbie) Sat 15-Feb-14 09:06:55
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Re: Has my brightbox died?


[re: XRaySpeX] [link to this post]
 
not sure if this is what you mean?>

ADSL STATUS

This page shows information about your ADSL connection if applicable.

Status
Configured Current
Line Status --- SHOWTIME
Link Type --- Interleaved Path
Operation Mode Automatic G992.3(ADSL2)
Data Rate Information
Stream Type Actual Data Rate
Upstream 400 (Kbps.)
Downstream 320 (Kbps.)
Defect/Failure Indication
Operation Data Upstream Downstream
Noise Margin 0.6 dB 10.8 dB
Line Attenuation 19.9 dB 36.0 dB
Indicator Name Near End Indicator Far End Indicator
Output Power 12.7 dBm 0.0 dBm
Fast Path FEC Correction NA NA
Interleaved Path FEC Correction 3916 365996
Fast Path CRC Error NA NA
Interleaved Path CRC Error 0 232694
Loss of Signal Defect 12 0
Fast Path HEC Error STR NA NA
Interleaved Path HEC Error 0 325109
Error Seconds 132 34647
Statistics
Received Cells 2162940
Transmitted Cells 313355


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Standard User Ianph
(committed) Sat 15-Feb-14 13:15:13
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Re: Has my brightbox died?


[re: fabgav] [link to this post]
 
is this straight after a router reboot?

the downstream snr of 0.6db indictes there is ALOT of noise on the line

have you tried the quiet line test by using a corded if possible phone disconnecting the broadband and ringing 17070 and press option 2, listen for any hisses, pops or crackles and if there is you need to report the issue to EE as an LANDLINE problem mentioning broadband someimes makes things worse

good luck

EE unlimited Fibre 76

70meg sync at 25 metres frown
Brightbox 2
Standard User XRaySpeX
(eat-sleep-adslguide) Sat 15-Feb-14 22:06:54
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Re: Has my brightbox died?


[re: fabgav] [link to this post]
 
Yes, all that is part of what I asked but
In reply to a post by XRaySpeX:
and Uptime?
'Time Connected' on Status page at the same time as those full stats. They need to be correlated. Next time take these stats from the hidden test socket behind the removable faceplate of your master socket. How many phone sockets do you have? When you remove that faceplate do all the other sockets have no dial tone?

How long you had BB? How long you been with EE? Who were you with previously? Has it always been like this?

You should be on 'Operation Mode G992.5(ADSL2+)' getting a down sync of at least 10 Meg but this:
Noise Margin 0.6 dB 10.8 dB
could indicate you have a fault on your line.

DO the QLT (17070) as suggested and take a look at this: Improve your adsl broadband connection speed, particularly The test socket & Removing the Ring Wire.

1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC
Standard User fabgav
(newbie) Sat 15-Feb-14 22:56:46
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Re: Has my brightbox died?


[re: XRaySpeX] [link to this post]
 
Back on moile net so sorry if spelling is off.

Broghtbox box is down again.

Did noise test can't say it was crackle to be honest.

They have booked an eng. to cone out saying its a fault with my master socet
I don't have a ntes5 or what ever socket its an old old one just have 2 wires in it straight from the telegraph pole.

I think its a Cock up at the exchange near me but I know that somehow I will end up paying for it.

Those stats were after bb was on and co nected for about an hour.

Could not find an uptime but if that means connected tone then it was not long.

Cheers
Standard User fabgav
(newbie) Tue 18-Feb-14 20:25:52
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Re: Has my brightbox died?


[re: fabgav] [link to this post]
 
Tue Feb 18 16:43:01 2014 PPP connection up (VC1)
Tue Feb 18 16:42:59 2014 PPP: IPCP up
Tue Feb 18 16:42:59 2014 PPP: IPCP received CONFACK
Tue Feb 18 16:42:59 2014 PPP: IPCP sending CONFREQ
Tue Feb 18 16:42:59 2014 PPP: IPCP received CONFNAK
Tue Feb 18 16:42:59 2014 PPP: IPCP sending CONFREQ
Tue Feb 18 16:42:58 2014 PPP: IPCP received CONFREJ
Tue Feb 18 16:42:58 2014 PPP: IPCP sending CONFACK
Tue Feb 18 16:42:58 2014 PPP: IPCP received CONFREQ
Tue Feb 18 16:42:58 2014 PPP: IPCP sending CONFREQ
Tue Feb 18 16:42:58 2014 PPP: CHAP authentication succeeded
Tue Feb 18 16:42:58 2014 PPP: LCP up
Tue Feb 18 16:42:58 2014 PPP: LCP received CONFACK
Tue Feb 18 16:42:58 2014 PPP: LCP sending CONFACK
Tue Feb 18 16:42:58 2014 PPP: LCP received CONFREQ
Tue Feb 18 16:42:58 2014 PPP: LCP sending CONFREQ
Tue Feb 18 16:42:58 2014 PPP: Starting daemon
Tue Feb 18 16:42:54 2014 WAN link up (ADSL)
Tue Feb 18 16:37:53 2014 PPP: Stopped daemon(0,1,5)
Tue Feb 18 16:37:53 2014 PPP connection down (VC1)
Tue Feb 18 16:37:53 2014 PPP: LCP sending TERMREQ
Tue Feb 18 16:37:52 2014 PPP: IPCP down
Tue Feb 18 16:37:52 2014 PPP: LCP down
Tue Feb 18 16:37:52 2014 WAN link down (ADSL)
Tue Feb 18 14:06:38 2014 PPP connection up (VC1)
Tue Feb 18 14:06:36 2014 PPP: IPCP up
Tue Feb 18 14:06:36 2014 PPP: IPCP received CONFACK
Tue Feb 18 14:06:36 2014 PPP: IPCP sending CONFREQ
Tue Feb 18 14:06:36 2014 PPP: IPCP received CONFNAK
Tue Feb 18 14:06:36 2014 PPP: IPCP sending CONFREQ
Tue Feb 18 14:06:36 2014 PPP: IPCP received CONFREJ
Tue Feb 18 14:06:36 2014 PPP: IPCP sending CONFACK
Tue Feb 18 14:06:35 2014 PPP: IPCP received CONFREQ
Tue Feb 18 14:06:35 2014 PPP: IPCP sending CONFREQ
Tue Feb 18 14:06:35 2014 PPP: CHAP authentication succeeded
Tue Feb 18 14:06:35 2014 PPP: LCP up
Tue Feb 18 14:06:35 2014 PPP: LCP received CONFACK
Tue Feb 18 14:06:35 2014 PPP: LCP sending CONFACK
Tue Feb 18 14:06:35 2014 PPP: LCP received CONFREQ
Tue Feb 18 14:06:35 2014 PPP: LCP sending CONFREQ
Tue Feb 18 14:06:35 2014 PPP: Starting daemon
Tue Feb 18 14:06:31 2014 WAN link up (ADSL)
Tue Feb 18 14:05:03 2014 PPP: Stopped daemon(0,1,5)
Tue Feb 18 14:05:03 2014 PPP: LCP sending TERMREQ
Tue Feb 18 14:05:02 2014 WAN link down (ADSL)
Tue Feb 18 14:05:00 2014 PPP: LCP sending CONFREQ
Tue Feb 18 14:04:57 2014 PPP: LCP sending CONFREQ
Tue Feb 18 14:04:54 2014 PPP: LCP sending CONFREQ
Tue Feb 18 14:04:54 2014 PPP: Starting daemon
Tue Feb 18 14:04:50 2014 WAN link up (ADSL)
Tue Feb 18 14:04:23 2014 PPP connection down (VC1)
Tue Feb 18 14:04:23 2014 PPP: LCP sending TERMREQ
Tue Feb 18 14:04:23 2014 PPP: Stopped daemon(0,1,5)
Tue Feb 18 14:04:22 2014 PPP: IPCP down
Tue Feb 18 14:04:22 2014 PPP: LCP down
Tue Feb 18 14:04:22 2014 WAN link down (ADSL)
Tue Feb 18 14:04:09 2014 PPP connection up (VC1)
Tue Feb 18 14:04:07 2014 PPP: IPCP up
Tue Feb 18 14:04:07 2014 PPP: IPCP received CONFACK
Tue Feb 18 14:04:07 2014 PPP: IPCP sending CONFREQ
Tue Feb 18 14:04:07 2014 PPP: IPCP received CONFNAK
Tue Feb 18 14:04:07 2014 PPP: IPCP sending CONFREQ
Tue Feb 18 14:04:07 2014 PPP: IPCP received CONFREJ
Tue Feb 18 14:04:07 2014 PPP: IPCP sending CONFACK
Tue Feb 18 14:04:06 2014 PPP: IPCP received CONFREQ
Tue Feb 18 14:04:06 2014 PPP: IPCP sending CONFREQ
Tue Feb 18 14:04:06 2014 PPP: CHAP authentication succeeded
Tue Feb 18 14:04:06 2014 PPP: LCP up
Tue Feb 18 14:04:06 2014 PPP: LCP received CONFACK
Tue Feb 18 14:04:06 2014 PPP: LCP sending CONFACK
Tue Feb 18 14:04:06 2014 PPP: LCP received CONFREQ
Tue Feb 18 14:04:06 2014 PPP: LCP sending CONFREQ
Tue Feb 18 14:04:06 2014 PPP: Starting daemon
Tue Feb 18 14:04:02 2014 WAN link up (ADSL)
Tue Feb 18 14:02:14 2014 PPP: Stopped daemon(0,1,5)
Tue Feb 18 14:02:14 2014 WAN link down (ADSL)
Tue Feb 18 14:02:11 2014 PPP: LCP sending CONFREQ
Tue Feb 18 14:02:08 2014 PPP: LCP sending CONFREQ
Tue Feb 18 14:02:05 2014 PPP: LCP sending CONFREQ
Tue Feb 18 14:02:05 2014 PPP: Starting daemon
Tue Feb 18 14:02:01 2014 WAN link up (ADSL)
Tue Feb 18 13:59:04 2014 PPP: Stopped daemon(0,1,5)
Tue Feb 18 13:59:04 2014 WAN link down (ADSL)
Tue Feb 18 13:59:00 2014 PPP: LCP sending CONFREQ
Tue Feb 18 13:58:57 2014 PPP: LCP sending CONFREQ
Tue Feb 18 13:58:54 2014 PPP: LCP sending CONFREQ
Tue Feb 18 13:58:54 2014 PPP: Starting daemon
Tue Feb 18 13:58:50 2014 WAN link up (ADSL)
Tue Feb 18 13:57:19 2014 PPP: Stopped daemon(0,1,5)
Tue Feb 18 13:57:19 2014 WAN link down (ADSL)
Tue Feb 18 13:57:16 2014 PPP: LCP sending CONFREQ
Tue Feb 18 13:57:13 2014 PPP: LCP sending CONFREQ
Tue Feb 18 13:57:10 2014 PPP: LCP sending CONFREQ
Tue Feb 18 13:57:10 2014 PPP: Starting daemon
Tue Feb 18 13:57:06 2014 WAN link up (ADSL)
Tue Feb 18 13:55:33 2014 PPP: Stopped daemon(0,1,5)
Tue Feb 18 13:55:33 2014 WAN link down (ADSL)
Tue Feb 18 13:55:30 2014 PPP: LCP sending CONFREQ
Tue Feb 18 13:55:27 2014 PPP: LCP sending CONFREQ
Standard User fabgav
(newbie) Tue 18-Feb-14 20:30:46
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Re: Has my brightbox died?


[re: fabgav] [link to this post]
 
Broadband Type: ADSL
Broadband State: Connected
Internet State: Connected
Time Connected: 03:47:12
Downstream Rate: 576kbps
Standard User Ianph
(committed) Tue 18-Feb-14 21:35:25
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Re: Has my brightbox died?


[re: fabgav] [link to this post]
 
downstream rate of 576 is seriously low for your line length i would wait for the engineer before going further

EE unlimited Fibre 76

70meg sync at 25 metres frown
Brightbox 2
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