Yes, all that is part of what I asked but
'Time Connected' on Status page at the same time as those full stats
. They need to be correlated. Next time take these stats from the hidden test socket behind the removable faceplate of your master socket. How many phone sockets do you have? When you remove that faceplate do all the other sockets have no dial tone?
How long you had BB? How long you been with EE? Who were you with previously? Has it always been like this?
You should be on 'Operation Mode G992.5(ADSL2+)' getting a down sync of at least 10 Meg but this:
Noise Margin 0.6 dB 10.8 dB
could indicate you have a fault on your line.
DO the QLT (17070) as suggested and take a look at this: Improve your adsl broadband connection speed
, particularly The test socket & Removing the Ring Wire.
1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC