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Standard User professor973
(experienced) Tue 04-Mar-14 11:26:07
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Should Be Nothing Anywhere - Beware EE


[link to this post]
 
Further to post here http://forums.thinkbroadband.com/bt/t/4308356-re-any... My friends switch to Orange (EE) is not an experience I would recommend. I knew something was amiss yesterday. Eight days from supplying MAC - No sorry you are leaving letter from BT, no welcome pack or go-live date from EE, but more alarming, no brightbox. Broadband switched overnight and no access via a BT homeHub. Phone still with BT, so not switched yet. But there is more - The unworkable conversation between a thick Glasgow accent and an Indian call centre would.have made good comedy TV. Be warned. As the old saying goes, 'If you pay peanuts' ..... Not for me I'm afraid and glad I pay what I do for a good service.

Zen Home Talk Plus - Freeola Family Broadband.
http://speedtest.net/result/2690543838.png
Standard User E7er
(knowledge is power) Tue 04-Mar-14 19:51:21
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Re: Should Be Nothing Anywhere - Beware EE


[re: professor973] [link to this post]
 
In reply to a post by professor973:
Further to post here http://forums.thinkbroadband.com/bt/t/4308356-re-any... My friends switch to Orange (EE) is not an experience I would recommend. I knew something was amiss yesterday. Eight days from supplying MAC - No sorry you are leaving letter from BT, no welcome pack or go-live date from EE, but more alarming, no brightbox. Broadband switched overnight and no access via a BT homeHub. Phone still with BT, so not switched yet. But there is more - The unworkable conversation between a thick Glasgow accent and an Indian call centre would.have made good comedy TV. Be warned. As the old saying goes, 'If you pay peanuts' ..... Not for me I'm afraid and glad I pay what I do for a good service.
I am very sorry to hear of your friends woes, I say glad I pay what I do for a good service... for the price that is, I am satisfied. wink

Your current home plan is:
Broadband and Off Peak Calls - with your Orange mobile phone - £5.00 a month plus £13.50 Orange line rental (total £18.50 a month), up to 20 Meg speed, wireless router, unlimited usage allowance, evening and weekend UK landline telephone calls to 01, 02, 03, 0845 and 0870 numbers included.


https://broadband.ee.co.uk/home.do

EE broadband WBC 20 Mbps unlimited. Sync 15282 kbps Downstream, 1276 kbps Upstream. thinkbroadband/SpeedTest
Bright Box ADSL2+ wireless N Router supplied by EE/Orange
BT Business Hub 2Wire 2700HGV v2 ADSL2+ Dual SSID wireless Router
Standard User professor973
(experienced) Wed 05-Mar-14 09:51:20
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Re: Should Be Nothing Anywhere - Beware EE


[re: E7er] [link to this post]
 
Still a two day wait for router, so we are tethering my mobile. Would have expected next day delivery when a new customer has been let down.

Zen Home Talk Plus - Freeola Family Broadband.
http://speedtest.net/result/2690543838.png


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Standard User professor973
(experienced) Wed 05-Mar-14 21:12:33
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Re: Should Be Nothing Anywhere - Beware EE


[re: E7er] [link to this post]
 
Let's hope you never suffer the offshore incompetence and ignorance my friend is on the phone this minute. The only answer to a Broadband fault is 'Your phone line is working correctly'. Be warned.

Zen Home Talk Plus - Freeola Family Broadband.
http://speedtest.net/result/2690543838.png
Standard User mixt
(experienced) Wed 05-Mar-14 21:41:57
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Re: Should Be Nothing Anywhere - Beware EE


[re: professor973] [link to this post]
 
Not broadband related, but EE lost a customer permanently towards the end of last year (me). Having completed my mobile contract with them (been in contract with them for a total of 3 and a bit years, account in good standing, all bills paid for on time etc), left with an iPhone 4, they refused to unlock the phone even though the phone now belonged to me and was fully paid for. For some crazy reason, I presumed (my bad) that after the initial 2 year contract finished, they would unlock the phone automatically (by a SIM update; I did receive some kind of SIM update when I downgraded to a cheaper tariff at the end of the 2 year initial). But I have since realised the hard way that none of this was the case.

Not only that, the way they handled this insane situation was to inform me every time I called them that... the unlock would be done within the next X days etc. But it never was; I ended up wasting about 2 months of my time because of this.

It took an email to their CEO, and a subsequent wait of around 2 weeks for a reply from him, to be told the following:

Further to your recent email.

For Orange to unlock your phone you would need an active Orange account, either Pay as You GO (PAYG) or Pay Monthly. The handset has to registered against the account for a minimum of 6 months.

The number 07XXXXXXXXX was transferred to PAYG August and then ported to another network. As you elected to close the PAYG account down Orange would have no way of charging you for the unlock code. Your original Pay Monthly account also shows no unlock requests were made and therefore no Handset Unlock charges were applied to the account.

If you now require the phone to be unlocked you would be required to now set up an Orange PAYG account and register this phone against the account. As your tenure has been broken this will reset your account history and you will be required to have the handset registered for 6 months before an unlock code can be requested.

This is the only option available to you should you want Orange to unlock your handset from the Orange network. If this is an option you wish to take please purchase a PAYG SIM card from your nearest EE store, and register both the handset and details in your name.

Unless the phone is registered to an active Orange we would be unable to request the phone to be unlocked.

Whilst I appreciate this may not be the response you had hoped for, I trust I have explained the reasons why we are unable to unlock this phone.


Yours sincerely



Alan Holcroft
Executive Office, EE


The bit about "not having a way to charge me for unlocking the phone" really epitomises what EE are and how they work - basically, a joke of a business.

In retrospect, I probably should have requested the phone to be unlocked before I migrated my number off to giffgaff. But really, it shouldn't be this way, and the above email clearly demonstrates exactly the type of company they are, and how they operate. I will not be doing business with them ever again.

Good luck to those who continue to entertain their antics. Personally, I have better things to do with my time than get wound up dealing with companies that clearly take the p! out of (ex-)customers, and more importantly, don't appear to give a s! in the process of doing so.

FYI, I ended up trading in the iPhone 4 directly with Apple to offset the price of purchasing a new unlocked iPhone 5S. Glad this incident is now well and truly behind me tbh.

Now on <aaisp.net> (21CN+IPv6+40Mb/FTTC)
Previous ISPs: Virgin Media (50Mb/Cable), Be* Un Limited, ZeN
Is Linux routing your internet connection?
Need to make BIND geo-aware?

Edited by mixt (Wed 05-Mar-14 21:50:38)

Standard User professor973
(experienced) Sat 15-Mar-14 14:14:25
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Re: Should Be Nothing Anywhere - Beware EE


[re: mixt] [link to this post]
 
Twelve days in and still struggling with overseas ignorance, along with UK stubbornness. Still will not lift banding on a noise and error free 6.5Mb line. The worst bunch ever.
http://www.thinkbroadband.com/speedtest/button/13948...

Zen Home Talk Plus - Freeola Family Broadband.
http://speedtest.net/result/2690543838.png
Standard User flippery
(committed) Sat 15-Mar-14 15:01:41
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Re: Should Be Nothing Anywhere - Beware EE


[re: professor973] [link to this post]
 
In reply to a post by professor973:
Twelve days in and still struggling with overseas ignorance, along with UK stubbornness. Still will not lift banding on a noise and error free 6.5Mb line. The worst bunch ever.
http://www.thinkbroadband.com/speedtest/button/13948...


And you were pointing me to EE as cheaper option to BT in your other thread "Greedy BT". Hmm?

Edited by flippery (Sat 15-Mar-14 15:04:48)

Standard User smurf46
(member) Sat 15-Mar-14 15:06:43
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Re: Should Be Nothing Anywhere - Beware EE


[re: professor973] [link to this post]
 
I was with EE home broadband (then Orange) for 7 years and have been with Orange mobile (now EE) for 17 years. In all that time they've been good bureaucrats: fine if you fit their rulebook and the devil if you don't. It's how they keep the costs down. And everything is down to cost - they don't do favours (except to themselves). As long as you can align your needs with the way they work (and you need to put in the effort to figure that one out), you'll be fine, well most of the time.

We see things not as they are, but as we are .
- Anais Nin

Edited by smurf46 (Sat 15-Mar-14 20:27:09)

Standard User professor973
(experienced) Sun 16-Mar-14 01:12:38
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Re: Should Be Nothing Anywhere - Beware EE


[re: flippery] [link to this post]
 
I compared their prices with BT, but when it comes to landline rental, I always point to Zen.

Zen Home Talk Plus - Freeola Family Broadband.
http://speedtest.net/result/2690543838.png
Standard User E7er
(knowledge is power) Sun 16-Mar-14 11:39:08
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Re: Should Be Nothing Anywhere - Beware EE


[re: professor973] [link to this post]
 
In reply to a post by professor973:
I compared their prices with BT, but when it comes to landline rental, I always point to Zen.
I would pay for my EE line rental 12 months in advance, but will not because I will lose my legacy free weekday evenings phone calls contract. frown

EE phone line rental £11 a month if you pay 12 months upfront, normally phone line rental £15.40 per month paid monthly.

ZEN phone line rental at only £11.22 per month.

http://www.zen.co.uk/home-office/voice/phone-service...

Inclusive with EE line rental, free BT Answer 1571 and BT Privacy with Caller Display. smile

http://www.thisismoney.co.uk/money/bills/article-243...

EE broadband WBC 20 Mbps unlimited. Sync 15282 kbps Downstream, 1276 kbps Upstream. thinkbroadband/SpeedTest
Bright Box ADSL2+ wireless N Router supplied by EE/Orange
BT Business Hub 2Wire 2700HGV v2 ADSL2+ Dual SSID wireless Router

Edited by E7er (Sun 16-Mar-14 12:11:01)

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