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Standard User jusmarc
(newbie) Thu 06-Mar-14 19:30:55
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SPEED drop from 17mbps -> 0.2mbps - help!


[link to this post]
 
I am on an EE Home Broadband package that should provide me 17mbps and I have been getting those speeds using the standard EE Brightbox router they provide.

As of yesterday, my speed has suddenly dropped to 0.2mbps with a 30ms ping (speedtest.net). I have also done several other tests and only achieve that result.

Called EE and spoke to their horrible customer service for 50 minutes to only find out that they could not 'complete' a line test.

Tried all the usual solutions but to no avail.

Internet is working, but slowly, does this mean that this is an ISP problem?

Please help!
Administrator MrSaffron
(staff) Thu 06-Mar-14 19:40:21
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Re: SPEED drop from 17mbps -> 0.2mbps - help!


[re: jusmarc] [link to this post]
 
Have you tried rebooting the Brightbox and what connection speeds are reported in the routers web interface?

Does the telephone line still work and sound as clear as normal for voice calls?

Andrew Ferguson, andrew@thinkbroadband.com
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User jusmarc
(newbie) Thu 06-Mar-14 19:51:39
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Re: SPEED drop from 17mbps -> 0.2mbps - help!


[re: MrSaffron] [link to this post]
 
Thanks for replying so quick!

Yes tried rebooting several times:
Downstream Rate: 283kbps
Upstream Rate: 835kbps

The telephone line is clear, doesn't sound like there is any noise/interference


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Administrator MrSaffron
(staff) Thu 06-Mar-14 20:22:29
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Re: SPEED drop from 17mbps -> 0.2mbps - help!


[re: jusmarc] [link to this post]
 
What are the attenuation and noise margin values.

It may be that EE has applied its mysterious banding of the connection for reasons online. Happens more with EE than any other BT Wholesale ISP

Andrew Ferguson, andrew@thinkbroadband.com
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User jusmarc
(newbie) Thu 06-Mar-14 20:28:50
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Re: SPEED drop from 17mbps -> 0.2mbps - help!


[re: MrSaffron] [link to this post]
 
Defect/Failure Indication
Operation Data Upstream Downstream
Noise Margin 5.6 dB 24.9 dB
Line Attenuation 10.1 dB 17.5 dB


If they are banding my connection, how do I get them to stop it?
Standard User professor973
(experienced) Thu 06-Mar-14 20:33:47
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Re: SPEED drop from 17mbps -> 0.2mbps - help!


[re: jusmarc] [link to this post]
 
Friend of mine just switched and suffering same speed, but got to wait the ten days to sort. Also suffered half hour wait to connect to the total incompetence and ignorance of the overseas call centre. Has been a nightmare so far.
http://www.speedtest.net/my-result/3353188041

Zen Home Talk Plus - Freeola Family Broadband.
http://speedtest.net/result/2690543838.png
Standard User professor973
(experienced) Thu 06-Mar-14 20:36:23
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Re: SPEED drop from 17mbps -> 0.2mbps - help!


[re: jusmarc] [link to this post]
 
Push then to get BT to lift the banding. Email will get a reply from UK call centre and more common sense.

Zen Home Talk Plus - Freeola Family Broadband.
http://speedtest.net/result/2690543838.png
Standard User jusmarc
(newbie) Thu 06-Mar-14 22:02:56
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Re: SPEED drop from 17mbps -> 0.2mbps - help!


[re: professor973] [link to this post]
 
It must be the banding. 283kbps seems to be a magic number.
Standard User XRaySpeX
(eat-sleep-adslguide) Thu 06-Mar-14 22:14:14
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Re: SPEED drop from 17mbps -> 0.2mbps - help!


[re: jusmarc] [link to this post]
 
In reply to a post by jusmarc:
Noise Margin 5.6 dB 24.9 dB
Line Attenuation 10.1 dB 17.5 dB
You should be getting about 21 Meg on a 6 dB NM, but they holding you on the lowest banding with that 24 dB NM.

They need to remove the banding.

1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC
Administrator MrSaffron
(staff) Fri 07-Mar-14 08:29:16
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Re: SPEED drop from 17mbps -> 0.2mbps - help!


[re: jusmarc] [link to this post]
 
99.99% sure it is

Time to email, tweet and be a polite nuisance

Andrew Ferguson, andrew@thinkbroadband.com
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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