Hey guys - I've noticed a lot of problems have been figured out here so I'm here to post my own. I tried finding something similar but it seems each issue is it's own;
Here it is and no surprise : I have issues with my BrightBox. I recently moved in with my partner who lives with her sister. My partner who plays games regularly had zero issues while on Sky broadband&router but in order to pick up a phone package too her sister foolishly went with EE broadband (aka Orange aka our wireless routers never worked) and have been receiving worsening issues since my moving in with the two of us using the network simultaneously. This, in it's entirety, leads me to believe it is the router's fault but EE (rather, the script on the phone) are so very reluctant to simply replace or upgrade it.
During games such as League of Legends and Vindictus I often lose connection without warning or regularity, videos on youtube sometimes stop entirely until I refresh/move the bar to unloaded part and streams on other sites perform drastically worse and even my android phone has troubles staying connected on apps.
Now, multiply that by 2 because my partner has the same issues entirely. It is in trying to play the games together that the BrightBox fails the easiest, during League I'll get "reconnecting" every 5-15 minutes on my own but if we both play at the same time it'll never reconnect for one of us. Vindictus might manage up to an hour or two on my own because it's local hosting but if two of us play it's 3 minutes at the best until we both dc. Putting the phones on top of that at the same time can seriously axe any time to nothing as well.
It's been like this for a while so I ran through various speedtest websites and noticed that one of them would often return 100% packets lost (a bug on their side but enlightening nonetheless) - so I put on a program called WinMTR and it showed that while pinging 1byte of data every 0.1s (I figured this was as close to gaming activity) to google.com I was losing 15% packets to 192.168.1.1, to the router(?)
on the dot. Putting another WinMTR on at 1024bytes every 2s lead to there being 3% loss on 1024b and 28%+ loss on 1b - which seems colossal for a connection that claims in admin that: "Downstream Rate: 10403kbps Upstream Rate: 1219kbps".
WinMTR summary on 7th January
I also went through ISCI netalyzr
and it's response was "Network buffer measurements (?): Uplink 6200 ms, Downlink 1400 ms" "This is quite high, and you may experience substantial disruption".
We got EE on the phone and they did the whole resetting the router, 'updating it on our end' speel and sent us away for a week. Same problems, phoned again, they ended up sending some guy (not an engineer) to replace the cover plate (filter?) on our internet port in the wall and again said wait a week because it'll 'update on their end'. However, the issue is still set in stone - at least 15% packets lost, hugely unreliable connection. Netalyzr had slight improvements, with the buffer measurement halved but still came up with red warning flags in the same places. Left it about a month now but it's still the exact same. Typically I've thought it worse during 'peak' times but since it's my holiday this week I'm still noticing issues when I wake up from 5am onwards.
Put on WinMTR again today and it's almost a carbon copy - there's only 9 hosts in total to get to google.com which might be an improvement but it's still the 15% on 1byte/0.1s, 3%/28% loss with 1024/2s and 1/0.1s. I tried out 1024/1s and 1/0.1s too which slapped 48/18% loss WinMTR from 12th March
. It's as if two trains are trying to go down the same tunnel and are pushing each other off the rails like schoolboys for lunchtime.
Over at Netalyzr today: "Network buffer measurements (?): Uplink 1900 ms, Downlink 700 ms" "This is quite high, and you may experience substantial disruption". AND "DNS resolver properties (?): Lookup latency 1400 ms" "This is particularly slow, and you may see significant performance degradation as a result." Same issues as before, except the DNS for flavour now.
I'm not sure if those settings are unfair in a typical internet environment so if there's better ways to simulate activity I'll put that on asap.
I'm kinda of resentful to phone up EE again due to their bad service, script reading and gross disregard for my own inspections so I was wondering if anyone has any clues as to where or what this issue is besides some sort of incompetency on the side of my ISP. Do they 'owe' me a functional router or do I just have to go and buy my own?
I looked around on the EE site for feedback as well, a couple saying that their Bell line (old phone line that could cause serious interference) could be still connected and that in System it says things about interference - is the following normal?
Operation Data Upstream Downstream
Noise Margin 6.2 dB 11.4 dB
Line Attenuation 12.8 dB 30.5 dB
This is the length of my problems and frustrations with EE and any response would be great in order to work around it, thank you.