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Standard User atherlon
(regular) Fri 15-Aug-14 12:12:49
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help , hotmail not working


[link to this post]
 
my sister has just got ee fibre (from talktalk)
connects fine to internet via wifi

but she gets server not found for

Hotmail and my iPhone is connected via wifi and I get same message plus when I try some apps like yahoo news digest I get server not found

never had any problems with talktalk
Administrator MrSaffron
(staff) Fri 15-Aug-14 13:15:22
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Re: help , hotmail not working


[re: atherlon] [link to this post]
 
Check first whether they work over Ethernet

If it is all sites that use HTTPS then it may be a MTU size issue, or it could be parental controls kicking in.

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User XRaySpeX
(eat-sleep-adslguide) Fri 15-Aug-14 14:49:08
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Re: help , hotmail not working


[re: atherlon] [link to this post]
 
In reply to a post by atherlon:
but she gets server not found for
Which server? What is the exact msg?

Is it that she is using a mail client on her PC (& iPhone) for accessing Hotmail and she can send emails but not receive them?

EE block port 25 SMTP. You need to change the SMTP settings to:
Port 587 SSL Authenticated.

The POP3 setting should be: Port 995 SSL.

1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC


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