I contacted EE the first afternoon and they said there was a fault and they would look into it 24-48 working hours it could take, and they diverted landline calls to my mobile which is good.
I phoned them back on Friday afternoon for an update, no change my end, and EE told me that BT/Openreach had reported to them that morning that the fault had been solved!? I said sorry but it still isn't working my end, so now I'm expecting a call sometime today hopefully with date for an engineer call.
My big question is does the fact that the broadband is fine, yet there is no phone service mean the problem is on the line rather than the master socket?
I recently (about 5 weeks ago) fitted a new openreach NTE5a master socket and an openreach mk3 filtered faceplate, everything was absolutely fine till Wednesday. (I haven't told EE this and of course I don't want to incur the £60 charge EE mention, if the fault is internal as opposed to external)
In our town, on the same exchange I know of at least 3 other people whose landlines were out on Wednesday afternoon, they are all BT customers but their issue was fixed by 9pm on Wednesday night? We thought it may well have been weather related with all that thunder & lightening around, although up here on the north west coast the storms didn't hit Barrow till 9pm or later on Wednesday evening.
Apologies for a lengthy post but I wanted to get it all down in detail.
Thanks for any comments.
Dave in Cumbria.
EE ADSL2+ 7.8 Mbps down / 0.94 Mbps up