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Standard User XRaySpeX
(eat-sleep-adslguide) Tue 15-Sep-15 21:11:57
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EE Broadband CS to get an overhaul


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Will Broadband Service First be any better than before? Only time & users will tell.

EE BB CS never had any technical nous; they were only trained to the level of "Change the filter" & "Switch it off & on". It was only by getting to the BB Team that you got any sense and even then not always on the 1st pass until you told them to reread the original query carefully..

1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC
Standard User hk11
(fountain of knowledge) Sat 19-Sep-15 07:03:26
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Re: EE Broadband CS to get an overhaul


[re: XRaySpeX] [link to this post]
 
"Broadband Service First has been prompted by a continued, and unacceptable, high volume of complaints in Broadband compared to industry standards."

If only companies took action before it gets to this stage.


Keef- Sheerness Kent UK - EE via Technicolor TG582N

Previously - New Call Telecom/Fuelbroadband, Plusnet, Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet,
X-Stream, Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7
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Standard User E7er
(knowledge is power) Sat 19-Sep-15 10:32:06
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Re: EE Broadband CS to get an overhaul


[re: XRaySpeX] [link to this post]
 
Overlooking the poor customer service, I consider EE a good ISP with value for money being my main consideration. smile

The launch of Broadband Service First and the creation of up to 500 new Broadband roles follows EEs recent programme that saw the opening of two new UK call centres and the return of over 1,000 roles to the UK from overseas call centres.

EE broadband WBC 20 Mbps unlimited. Sync 15282 kbps Downstream, 1276 kbps Upstream. thinkbroadband/SpeedTest
Bright Box 1 ADSL2+ wireless N Router supplied by EE/Orange
BT Business Hub 2Wire 2700HGV v2 ADSL2+ Dual SSID wireless Router


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Standard User E7er
(knowledge is power) Tue 22-Sep-15 13:39:32
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Re: EE Broadband CS to get an overhaul


[re: XRaySpeX] [link to this post]
 
The Ofcom £1,000,000 Big stick worked then. wink

EE broadband WBC 20 Mbps unlimited. Sync 15282 kbps Downstream, 1276 kbps Upstream. thinkbroadband/SpeedTest
Bright Box 1 ADSL2+ wireless N Router supplied by EE/Orange
BT Business Hub 2Wire 2700HGV v2 ADSL2+ Dual SSID wireless Router
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