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Standard User stevenfrenchy
(member) Sat 25-Nov-17 10:01:07
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Just signed up with EE 76Mbps, but issues have started


[link to this post]
 
Hi
i was with BT 76 mbps with 12 months, no issues at all, now just signed with EE 76mbps Fibre, but i am having issues with loading pages, speed is good and consistent,no disconnections at all, i use IPTV services which works perfectly (shows i have a great consistent connection) however the issue are with loading pages, tend to load longer than it should be,sometimes even errors out, i have to keep refreshing the page to make it work, i use wire connection,my flatmate has the same issue on wireless, i guess it's dns server issues on their side, i have changed my computer to google DNS which seems to help (only tested 30min though, need to test longer)

what do you guys think? shall i change dns server in the brightbox 2 (haven't had time to look to see if it's even possible) any of you having similar issues? i haven't bothered calling customer support yet.
Administrator MrSaffron
(staff) Sat 25-Nov-17 10:16:13
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Re: Just signed up with EE 76Mbps, but issues have started


[re: stevenfrenchy] [link to this post]
 
What do speed tests actually look like, rather than just the number i.e. a link to the result from https://www.thinkbroadband.com/speedtest

When changing DNS you also need to flush your DNS, otherwise cached entries will mean little difference is seen.

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User stevenfrenchy
(member) Sat 25-Nov-17 10:42:54
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Re: Just signed up with EE 76Mbps, but issues have started


[re: MrSaffron] [link to this post]
 
thanks for the reply

i haven't flushed dns but will do when i get back home,
yes i do speed test every day, i get between 68 to 74 mbps and 17 mbps up and about 8 ping


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Standard User ukhardy07
(knowledge is power) Sat 25-Nov-17 11:19:32
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Re: Just signed up with EE 76Mbps, but issues have started


[re: stevenfrenchy] [link to this post]
 
First thing I would do is split 5Ghz and 2.4ghz Bands and only use the 5Ghz one.

Failing that get EE to swap out the router.
Standard User stevenfrenchy
(member) Sat 25-Nov-17 11:31:27
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Re: Just signed up with EE 76Mbps, but issues have started


[re: ukhardy07] [link to this post]
 
thanks for the reply

this was the first i did when i received the router split that, change SSID, removed firewall
Administrator MrSaffron
(staff) Sat 25-Nov-17 12:02:57
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Re: Just signed up with EE 76Mbps, but issues have started


[re: stevenfrenchy] [link to this post]
 
Its not the figures I want to see, but the graph e.g. how long is it taking from the start for the speeds to reach the 68 you are talking about and how stable they are.

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User ukhardy07
(knowledge is power) Sat 25-Nov-17 16:32:21
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Re: Just signed up with EE 76Mbps, but issues have started


[re: MrSaffron] [link to this post]
 
+1
Standard User stevenfrenchy
(member) Sat 25-Nov-17 17:14:05
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Re: Just signed up with EE 76Mbps, but issues have started


[re: MrSaffron] [link to this post]
 
it's quick, no lagging
Standard User stevenfrenchy
(member) Sat 25-Nov-17 17:14:36
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Re: Just signed up with EE 76Mbps, but issues have started


[re: ukhardy07] [link to this post]
 
+1?
Administrator MrSaffron
(staff) Sat 25-Nov-17 17:46:39
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Re: Just signed up with EE 76Mbps, but issues have started


[re: stevenfrenchy] [link to this post]
 
So up at the maximum speed within 100ms or so and no wandering around?

Sharing the link would help immensely

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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