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Administrator MrSaffron
(staff) Sun 26-Nov-17 22:50:17
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Re: Just signed up with EE 76Mbps, but issues have started


[re: stevenfrenchy] [link to this post]
 
Okay tests are good and not showing what a lot of EE users exhibit

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User stevenfrenchy
(member) Sun 26-Nov-17 22:54:16
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Re: Just signed up with EE 76Mbps, but issues have started


[re: MrSaffron] [link to this post]
 
yes that's i thought from the start
issue is DNS
Administrator MrSaffron
(staff) Sun 26-Nov-17 23:05:04
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Re: Just signed up with EE 76Mbps, but issues have started


[re: stevenfrenchy] [link to this post]
 
If the DNS issue was massively slow like 1+ seconds it would be visible as a delay between 0 and downloads starting

Of course if the DNS delay is slow e.g the 150-200ms region it might not be too visible in the test graphs

This graph http://tbb.st/1511704472160974655 shows more of what I was looking for, where we see more of a curve at the start on EE, effectively downloads take time to ramp up to full speed

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.


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Standard User XRaySpeX
(eat-sleep-adslguide) Mon 27-Nov-17 11:42:08
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Re: Just signed up with EE 76Mbps, but issues have started


[re: stevenfrenchy] [link to this post]
 
In reply to a post by stevenfrenchy:
i am still looking to change that in the router, it should be broadband setting but router shows no setting there for some reasons
The DNS are to found under the Basic Tab after you log in. Also under Advanced / Accept / Broadband Settings.

Switch the DNS IP Address to Manual & enter the 2 IPs in Primary & Secondary DNS.

You should only need to factory reset a router as a last resort.

1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC
Standard User stevenfrenchy
(member) Mon 27-Nov-17 13:26:58
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Re: Just signed up with EE 76Mbps, but issues have started


[re: XRaySpeX] [link to this post]
 
for some reasons i have no broadband settings showing, basic or advance, it just shows Connection with a drop-down next to it, Adsl, Fibre, Ehternet,
to connect it the first time ever i just used the migration wizard and it worked fine
Standard User ukhardy07
(knowledge is power) Mon 27-Nov-17 14:16:12
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Re: Just signed up with EE 76Mbps, but issues have started


[re: stevenfrenchy] [link to this post]
 
Full instructions:
http://setuprouter.com/router/ee/bright-box-2/dns.htm
Standard User stevenfrenchy
(member) Mon 27-Nov-17 14:22:59
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Re: Just signed up with EE 76Mbps, but issues have started


[re: ukhardy07] [link to this post]
 
thanks for that
i had found that instruction already though
i will send a print screen of what i have as i have very limited option on my side
Standard User stevenfrenchy
(member) Mon 27-Nov-17 18:24:55
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Re: Just signed up with EE 76Mbps, but issues have started


[re: ukhardy07] [link to this post]
 
here's what i get

https://jcare-my.sharepoint.com/personal/sponthieu_j...

no setting at all
Standard User ukhardy07
(knowledge is power) Mon 27-Nov-17 19:18:55
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Re: Just signed up with EE 76Mbps, but issues have started


[re: stevenfrenchy] [link to this post]
 
Why are you set to ethernet? Describe your setup to me please.

Can I confirm it goes Master Socket - BrightBox 2 directly?

Also why did you use the migration wizard? It should not be required? It comes out the box setup for fibre.

To confirm when the new brightbox arrived, did you remove everything old entirely and start a total fresh e.g. no old modems, no old routers, no old cables, no old brightboxes etc. All gone? Only using what came with that BrightBox 2?

It should look like this - where your router is the Brightbox 2
http://ee.co.uk/content/dam/ee-help/e-gain.s3.amazon...

Once you get it like this you will likely need to factory reset the Brightbox, as it wont work in mode ethernet. Factory reset it, you should get online with no need to change a setting, just plug and play. No migration wizard needed. Plug in, away you go (assuming default setup).

EE setup instructions:
http://ee.co.uk/help/phones-and-device/home-broadban...

Edited by ukhardy07 (Mon 27-Nov-17 19:34:12)

Standard User stevenfrenchy
(member) Mon 27-Nov-17 19:47:59
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Re: Just signed up with EE 76Mbps, but issues have started


[re: ukhardy07] [link to this post]
 
thanks for the reply

here's what i did
yes the set up is like the picture by the way
i was going away the day of activation but for my flatmate would not have internet as they know nothing IT wise so i decided to set it up for them before activation date,
factory setting i did then i set up SSID and sent them password etc...
however it was not working on the day of activation probably due to authentication as password was wrong i think so i what i did, guided her to get the router's interface then told to use migration wizard (which set up the router correctly basically), worked like a charm and got her online, but i guess that's the reason broadband setting are not showing now...

if i do factory setting again? would i need my broadband's details (username, password)?
or it will be saved?
i would need to call EE to get my details in that case
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