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Standard User stevenfrenchy
(member) Sat 25-Nov-17 10:01:07
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Just signed up with EE 76Mbps, but issues have started


[link to this post]
 
Hi
i was with BT 76 mbps with 12 months, no issues at all, now just signed with EE 76mbps Fibre, but i am having issues with loading pages, speed is good and consistent,no disconnections at all, i use IPTV services which works perfectly (shows i have a great consistent connection) however the issue are with loading pages, tend to load longer than it should be,sometimes even errors out, i have to keep refreshing the page to make it work, i use wire connection,my flatmate has the same issue on wireless, i guess it's dns server issues on their side, i have changed my computer to google DNS which seems to help (only tested 30min though, need to test longer)

what do you guys think? shall i change dns server in the brightbox 2 (haven't had time to look to see if it's even possible) any of you having similar issues? i haven't bothered calling customer support yet.
Administrator MrSaffron
(staff) Sat 25-Nov-17 10:16:13
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Re: Just signed up with EE 76Mbps, but issues have started


[re: stevenfrenchy] [link to this post]
 
What do speed tests actually look like, rather than just the number i.e. a link to the result from https://www.thinkbroadband.com/speedtest

When changing DNS you also need to flush your DNS, otherwise cached entries will mean little difference is seen.

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User stevenfrenchy
(member) Sat 25-Nov-17 10:42:54
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Re: Just signed up with EE 76Mbps, but issues have started


[re: MrSaffron] [link to this post]
 
thanks for the reply

i haven't flushed dns but will do when i get back home,
yes i do speed test every day, i get between 68 to 74 mbps and 17 mbps up and about 8 ping


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Standard User ukhardy07
(knowledge is power) Sat 25-Nov-17 11:19:32
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Re: Just signed up with EE 76Mbps, but issues have started


[re: stevenfrenchy] [link to this post]
 
First thing I would do is split 5Ghz and 2.4ghz Bands and only use the 5Ghz one.

Failing that get EE to swap out the router.
Standard User stevenfrenchy
(member) Sat 25-Nov-17 11:31:27
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Re: Just signed up with EE 76Mbps, but issues have started


[re: ukhardy07] [link to this post]
 
thanks for the reply

this was the first i did when i received the router split that, change SSID, removed firewall
Administrator MrSaffron
(staff) Sat 25-Nov-17 12:02:57
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Re: Just signed up with EE 76Mbps, but issues have started


[re: stevenfrenchy] [link to this post]
 
Its not the figures I want to see, but the graph e.g. how long is it taking from the start for the speeds to reach the 68 you are talking about and how stable they are.

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User ukhardy07
(knowledge is power) Sat 25-Nov-17 16:32:21
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Re: Just signed up with EE 76Mbps, but issues have started


[re: MrSaffron] [link to this post]
 
+1
Standard User stevenfrenchy
(member) Sat 25-Nov-17 17:14:05
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Re: Just signed up with EE 76Mbps, but issues have started


[re: MrSaffron] [link to this post]
 
it's quick, no lagging
Standard User stevenfrenchy
(member) Sat 25-Nov-17 17:14:36
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Re: Just signed up with EE 76Mbps, but issues have started


[re: ukhardy07] [link to this post]
 
+1?
Administrator MrSaffron
(staff) Sat 25-Nov-17 17:46:39
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Re: Just signed up with EE 76Mbps, but issues have started


[re: stevenfrenchy] [link to this post]
 
So up at the maximum speed within 100ms or so and no wandering around?

Sharing the link would help immensely

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User stevenfrenchy
(member) Sat 25-Nov-17 17:57:44
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Re: Just signed up with EE 76Mbps, but issues have started


[re: MrSaffron] [link to this post]
 
thanks for the reply
i will send you a link when i get home tomorrow however
i do a speed test every day, it's always roughly the same
ping is never higher than 8 ms
Standard User XRaySpeX
(eat-sleep-adslguide) Sun 26-Nov-17 04:23:46
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Re: Just signed up with EE 76Mbps, but issues have started


[re: ukhardy07] [link to this post]
 
EE Brightbox 2 router already has 5Ghz and 2.4ghz Bands split. It's BT's HHs you're thinking of.

1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC
Standard User XRaySpeX
(eat-sleep-adslguide) Sun 26-Nov-17 04:30:44
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Re: Just signed up with EE 76Mbps, but issues have started


[re: stevenfrenchy] [link to this post]
 
EE's DNS can be flaky. It is possible to change them in EE routers.

You could try & get round this issue by switching the DNS to Manual in the router with 1 of these public DNS:
Open DNS : 208.67.222.222 & 208.67.220.220
Google DNS: 8.8.8.8 & 8.8.4.4
Norton DNS: 198.153.192.40 & 198.153.194.40


1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC
Standard User XRaySpeX
(eat-sleep-adslguide) Sun 26-Nov-17 04:32:32
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Re: Just signed up with EE 76Mbps, but issues have started


[re: stevenfrenchy] [link to this post]
 
+1 = me too!

1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC
Standard User stevenfrenchy
(member) Sun 26-Nov-17 09:09:36
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Re: Just signed up with EE 76Mbps, but issues have started


[re: XRaySpeX] [link to this post]
 
thanks i will try that when i get home this evening, shall i use that particular order?
Standard User stevenfrenchy
(member) Sun 26-Nov-17 09:16:01
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Re: Just signed up with EE 76Mbps, but issues have started


[re: XRaySpeX] [link to this post]
 
i got that, but i meant +1 on having the same issue?
i wonder if it's worth calling customer support, by the time i explain that issue over the phone, i don't want to waste my time going through simple troubleshooting like clearing cookies and cache wink
Standard User BatBoy
(sensei) Sun 26-Nov-17 10:43:19
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Re: Just signed up with EE 76Mbps, but issues have started


[re: stevenfrenchy] [link to this post]
 
In reply to a post by stevenfrenchy:
thanks i will try that when i get home this evening, shall i use that particular order?
xray said “1 of these” he meant 1 of these pairs
Standard User stevenfrenchy
(member) Sun 26-Nov-17 10:46:03
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Re: Just signed up with EE 76Mbps, but issues have started


[re: BatBoy] [link to this post]
 
ok thanks

it feels a bit odd that i have to use a public dns over than isp dns but will give that a try and keep updated guys, thanks for your help
Standard User BatBoy
(sensei) Sun 26-Nov-17 11:24:06
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Re: Just signed up with EE 76Mbps, but issues have started


[re: stevenfrenchy] [link to this post]
 
DNS has never been BT's strong point.
Standard User stevenfrenchy
(member) Sun 26-Nov-17 11:37:23
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Re: Just signed up with EE 76Mbps, but issues have started


[re: BatBoy] [link to this post]
 
no issue with BT before though, i know Bt is the wholesaler but maybe EE are using their own DNS server?
Standard User BatBoy
(sensei) Sun 26-Nov-17 11:50:02
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Re: Just signed up with EE 76Mbps, but issues have started


[re: stevenfrenchy] [link to this post]
 
Could be. I've had issues with BT's DNS for ever frown
Standard User XRaySpeX
(eat-sleep-adslguide) Sun 26-Nov-17 12:10:43
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Re: Just signed up with EE 76Mbps, but issues have started


[re: BatBoy] [link to this post]
 
These are EE's DNS. They don't use BT's.

EE might share BT(w or OR)'s BB & BTw's backhaul but everything after the hand-off is EE's network, just like PN.

1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC

Edited by XRaySpeX (Sun 26-Nov-17 12:15:35)

Standard User XRaySpeX
(eat-sleep-adslguide) Sun 26-Nov-17 12:17:29
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Re: Just signed up with EE 76Mbps, but issues have started


[re: stevenfrenchy] [link to this post]
 
The +1 meant @ukhardy07 also wanted to see the graph.

+1

1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC

Edited by XRaySpeX (Sun 26-Nov-17 12:18:20)

Standard User BatBoy
(sensei) Sun 26-Nov-17 12:49:10
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Re: Just signed up with EE 76Mbps, but issues have started


[re: XRaySpeX] [link to this post]
 
In reply to a post by XRaySpeX:
These are EE's DNS. They don't use BT's.
What's the IP address of EE's DNS?
Standard User XRaySpeX
(eat-sleep-adslguide) Sun 26-Nov-17 13:52:05
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Re: Just signed up with EE 76Mbps, but issues have started


[re: BatBoy] [link to this post]
 
Last coupla times I looked:
Orange DNS: 193.36.79.100 & 193.36.79.101
or 87.237.17.166 & 87.237.17.198


1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC
Standard User stevenfrenchy
(member) Sun 26-Nov-17 21:56:37
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Re: Just signed up with EE 76Mbps, but issues have started


[re: BatBoy] [link to this post]
 
http://beta.speedtest.net/result/6827483340
or
[IMG]http://beta.speedtest.net/result/6827483340.png[/IMG]
Standard User ukhardy07
(knowledge is power) Sun 26-Nov-17 22:01:38
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Re: Just signed up with EE 76Mbps, but issues have started


[re: stevenfrenchy] [link to this post]
 
Oh my days, can you please do a speedtest on this forum and link us, we asked on page 1 of your thread and still here...
Standard User stevenfrenchy
(member) Sun 26-Nov-17 22:05:40
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Re: Just signed up with EE 76Mbps, but issues have started


[re: ukhardy07] [link to this post]
 
sorry just got back home from my weekend
there you are
http://tbb.st/1511733819635781955

by the way this is done while using google DNS in my computer,
i am still looking to change that in the router, it should be broadband setting but router shows no setting there for some reasons, the web interface is a bit buggy, i might give it a factory setting...

by the way still no errors so far, pages loading fine with google DNS, we have sereal devices in the flat, it would be easier to change it in the router...

Edited by stevenfrenchy (Sun 26-Nov-17 22:29:49)

Standard User ukhardy07
(knowledge is power) Sun 26-Nov-17 22:36:38
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Re: Just signed up with EE 76Mbps, but issues have started


[re: stevenfrenchy] [link to this post]
 
Can you run one without Google DNS please?
Standard User stevenfrenchy
(member) Sun 26-Nov-17 22:41:55
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Re: Just signed up with EE 76Mbps, but issues have started


[re: ukhardy07] [link to this post]
 
http://tbb.st/1511736010135641155

without google dns
Administrator MrSaffron
(staff) Sun 26-Nov-17 22:50:17
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Re: Just signed up with EE 76Mbps, but issues have started


[re: stevenfrenchy] [link to this post]
 
Okay tests are good and not showing what a lot of EE users exhibit

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User stevenfrenchy
(member) Sun 26-Nov-17 22:54:16
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Re: Just signed up with EE 76Mbps, but issues have started


[re: MrSaffron] [link to this post]
 
yes that's i thought from the start
issue is DNS
Administrator MrSaffron
(staff) Sun 26-Nov-17 23:05:04
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Re: Just signed up with EE 76Mbps, but issues have started


[re: stevenfrenchy] [link to this post]
 
If the DNS issue was massively slow like 1+ seconds it would be visible as a delay between 0 and downloads starting

Of course if the DNS delay is slow e.g the 150-200ms region it might not be too visible in the test graphs

This graph http://tbb.st/1511704472160974655 shows more of what I was looking for, where we see more of a curve at the start on EE, effectively downloads take time to ramp up to full speed

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User XRaySpeX
(eat-sleep-adslguide) Mon 27-Nov-17 11:42:08
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Re: Just signed up with EE 76Mbps, but issues have started


[re: stevenfrenchy] [link to this post]
 
In reply to a post by stevenfrenchy:
i am still looking to change that in the router, it should be broadband setting but router shows no setting there for some reasons
The DNS are to found under the Basic Tab after you log in. Also under Advanced / Accept / Broadband Settings.

Switch the DNS IP Address to Manual & enter the 2 IPs in Primary & Secondary DNS.

You should only need to factory reset a router as a last resort.

1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC
Standard User stevenfrenchy
(member) Mon 27-Nov-17 13:26:58
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Re: Just signed up with EE 76Mbps, but issues have started


[re: XRaySpeX] [link to this post]
 
for some reasons i have no broadband settings showing, basic or advance, it just shows Connection with a drop-down next to it, Adsl, Fibre, Ehternet,
to connect it the first time ever i just used the migration wizard and it worked fine
Standard User ukhardy07
(knowledge is power) Mon 27-Nov-17 14:16:12
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Re: Just signed up with EE 76Mbps, but issues have started


[re: stevenfrenchy] [link to this post]
 
Full instructions:
http://setuprouter.com/router/ee/bright-box-2/dns.htm
Standard User stevenfrenchy
(member) Mon 27-Nov-17 14:22:59
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Re: Just signed up with EE 76Mbps, but issues have started


[re: ukhardy07] [link to this post]
 
thanks for that
i had found that instruction already though
i will send a print screen of what i have as i have very limited option on my side
Standard User stevenfrenchy
(member) Mon 27-Nov-17 18:24:55
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Re: Just signed up with EE 76Mbps, but issues have started


[re: ukhardy07] [link to this post]
 
here's what i get

https://jcare-my.sharepoint.com/personal/sponthieu_j...

no setting at all
Standard User ukhardy07
(knowledge is power) Mon 27-Nov-17 19:18:55
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Re: Just signed up with EE 76Mbps, but issues have started


[re: stevenfrenchy] [link to this post]
 
Why are you set to ethernet? Describe your setup to me please.

Can I confirm it goes Master Socket - BrightBox 2 directly?

Also why did you use the migration wizard? It should not be required? It comes out the box setup for fibre.

To confirm when the new brightbox arrived, did you remove everything old entirely and start a total fresh e.g. no old modems, no old routers, no old cables, no old brightboxes etc. All gone? Only using what came with that BrightBox 2?

It should look like this - where your router is the Brightbox 2
http://ee.co.uk/content/dam/ee-help/e-gain.s3.amazon...

Once you get it like this you will likely need to factory reset the Brightbox, as it wont work in mode ethernet. Factory reset it, you should get online with no need to change a setting, just plug and play. No migration wizard needed. Plug in, away you go (assuming default setup).

EE setup instructions:
http://ee.co.uk/help/phones-and-device/home-broadban...

Edited by ukhardy07 (Mon 27-Nov-17 19:34:12)

Standard User stevenfrenchy
(member) Mon 27-Nov-17 19:47:59
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Re: Just signed up with EE 76Mbps, but issues have started


[re: ukhardy07] [link to this post]
 
thanks for the reply

here's what i did
yes the set up is like the picture by the way
i was going away the day of activation but for my flatmate would not have internet as they know nothing IT wise so i decided to set it up for them before activation date,
factory setting i did then i set up SSID and sent them password etc...
however it was not working on the day of activation probably due to authentication as password was wrong i think so i what i did, guided her to get the router's interface then told to use migration wizard (which set up the router correctly basically), worked like a charm and got her online, but i guess that's the reason broadband setting are not showing now...

if i do factory setting again? would i need my broadband's details (username, password)?
or it will be saved?
i would need to call EE to get my details in that case
Standard User ukhardy07
(knowledge is power) Mon 27-Nov-17 21:17:54
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Re: Just signed up with EE 76Mbps, but issues have started


[re: stevenfrenchy] [link to this post]
 
It’s plug and play you shouldn’t need to do anything in the router GUI. They ship configured to go.
It is literally a box you get and plug the wires in, nothing else needed.

The mode is fibre out of the box btw - not Ethernet.

Can you try a full reset and see does it connect in? To rule things out can you also change the broadband filter at the same time.

If that fails check your mode is fibre.

Failing all that you can rerun the migration wizard but it totally shouldn’t be required.

This simple, box arrives, plug it in. I just worry some settings have been changed in this whole process you have gone through.

Easiest way to ensure the factory reset has been applied, is to run it via the GUI. On first boot up it can take 5 to 10 minutes to connect. The reset pins often take a few goes to do a full reset.

Edited by ukhardy07 (Mon 27-Nov-17 21:24:11)

Standard User stevenfrenchy
(member) Mon 27-Nov-17 21:44:24
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Re: Just signed up with EE 76Mbps, but issues have started


[re: ukhardy07] [link to this post]
 
i guess setting up with wizard was the issue
i did a factory setting again
everything is back as normal, broadband are showing

will set up google DNS on router and test it for a couple of days and let you know
Standard User ukhardy07
(knowledge is power) Mon 27-Nov-17 21:46:07
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Re: Just signed up with EE 76Mbps, but issues have started


[re: stevenfrenchy] [link to this post]
 
Try just leaving it for a while, it might be fine. It was setup incorrectly, no idea why it was working.
DNS may not be required at all.

Edited by ukhardy07 (Mon 27-Nov-17 21:46:27)

Standard User stevenfrenchy
(member) Mon 27-Nov-17 22:02:09
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Re: Just signed up with EE 76Mbps, but issues have started


[re: ukhardy07] [link to this post]
 
thanks for your help
i decided to keep google dns on
i get around 74 with good dns and 68 with EE dns and feels more stable too

i will keep you posted everyone and thanks again
Administrator MrSaffron
(staff) Mon 27-Nov-17 22:06:05
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Re: Just signed up with EE 76Mbps, but issues have started


[re: stevenfrenchy] [link to this post]
 
Once a download has started the name resolution process is over, so should not make any difference to sustained downloads, bad DNS should just mean a delay in the start of a download

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User XRaySpeX
(eat-sleep-adslguide) Tue 28-Nov-17 21:22:43
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Re: Just signed up with EE 76Mbps, but issues have started


[re: stevenfrenchy] [link to this post]
 
It shouldn't be set to Ethernet. That assumes a modem is plugged into the WAN port. It is missing the "Enable ADSL/Fibre auto sensing" box on the R.

1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC
Standard User XRaySpeX
(eat-sleep-adslguide) Tue 28-Nov-17 21:32:01
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Re: Just signed up with EE 76Mbps, but issues have started


[re: ukhardy07] [link to this post]
 
In reply to a post by ukhardy07:
They ship configured to go.
The mode is fibre out of the box btw - not Ethernet.
Not entirely!

The mode is set to "Enable ADSL/Fibre auto sensing".

The username, if you don't overwrite it with your own, is set to readytoconnect@fs. This triggers EE to auto config the router to your actual BB username & pwd from its read-once set-up server. Does any know the official name for this server? Might be TR069? It is not the same as the CHAPS authentication server called upon every time you resync.

1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC

Edited by XRaySpeX (Tue 28-Nov-17 23:39:47)

Administrator MrSaffron
(staff) Tue 28-Nov-17 23:35:21
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Re: Just signed up with EE 76Mbps, but issues have started


[re: XRaySpeX] [link to this post]
 
TR069 is what I think you mean, ie. the auto setup system

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User XRaySpeX
(eat-sleep-adslguide) Tue 28-Nov-17 23:43:13
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Re: Just signed up with EE 76Mbps, but issues have started


[re: MrSaffron] [link to this post]
 
Duh! Of course it is! Thanks.

Do you think it is TR069 that does initial factory-state set-up as well as the ongoing remote config & firmware updates?

1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC
Administrator MrSaffron
(staff) Wed 29-Nov-17 12:34:17
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Re: Just signed up with EE 76Mbps, but issues have started


[re: XRaySpeX] [link to this post]
 
Yes

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User ukhardy07
(knowledge is power) Wed 29-Nov-17 12:57:45
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Re: Just signed up with EE 76Mbps, but issues have started


[re: XRaySpeX] [link to this post]
 
In reply to a post by XRaySpeX:
Duh! Of course it is! Thanks.

Do you think it is TR069 that does initial factory-state set-up as well as the ongoing remote config & firmware updates?
It's the same on other ISPs too smile

Great to hear how it gets the setup etc, makes a lot of sense! BT and TalkTalk don't need a personal user specific username and password, so you just get a box sent out that connects right in, Sky hard-code the details and ship it out. Was not 100% on the EE setup but did know no user intervention needed.

Edited by ukhardy07 (Wed 29-Nov-17 12:57:59)

Standard User BatBoy
(sensei) Wed 29-Nov-17 14:31:40
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Re: Just signed up with EE 76Mbps, but issues have started


[re: ukhardy07] [link to this post]
 
In reply to a post by ukhardy07:
on the EE setup but did know no user intervention needed.
Same as Plusnet
Standard User stevenfrenchy
(member) Fri 01-Dec-17 19:54:37
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Re: Just signed up with EE 76Mbps, but issues have started


[re: XRaySpeX] [link to this post]
 
for the past 3 days everything has been working perfectly
thanks for your time everyone
Standard User ukhardy07
(knowledge is power) Fri 01-Dec-17 20:07:12
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Re: Just signed up with EE 76Mbps, but issues have started


[re: stevenfrenchy] [link to this post]
 
Great news! Happy days
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