My contract is up with Plusnet and EE seem to be doing some good deals and I am tempted to give them a try. I'm in a rural location and only get about 2mb on BT old legacy adsl so I tend to swap around to keep the price down. Given BT own EE and its all the same wires I would hope that this forum being very quiet indicates that things are OK at EE? Any opinions are welcomed before I jump ;o)
EE are great. I have had them since 2011, and they've never failed me. I am the type who will switch overnight, if you stiff me - NO second chances - and they've never failed to deliver a stellar service, both in terms of cost & performance/customer service. They ABOLISHED Indian call centres over a year ago, so you have none of that nonsense to battle with, now.
They ALWAYS save me money (and have issued my LARGE rebates and goodwill credits to buy WiFi equipment, routers etc, when their routers didn't work out well.)
They're polite, courteous, informative and efficient... oh, and human... so yes, the odd mistake gets made, but remember this (if you get negative opinions, en masse, from others) - YOU ONLY EVER hear the voicing of NEGATIVE feedback, LOUDLY, online, as a rule - rarely VOCAL positive feedback (and lest we forget, British people LOVE a good gripe and a whine, and a good grumble - personally I find that a repulsive trait of a nation, overall - people will see this as "a given" that we're like that, with no hint of a need to change - I digress...)
I'd recommend VERY strongly, and continue to do so.
all the best!
Edited by glossywhite (Sat 21-Apr-18 21:05:35)