Technical Discussion
  >> Gaming Forum


Register (or login) on our website and you will not see this ad.


Pages in this thread: 1 | 2 | 3 | (show all)   Print Thread
Standard User Lt_Swan
(knowledge is power) Sun 15-Sep-13 17:15:35
Print Post

BattleLog problems PS3


[link to this post]
 
I changed my PS3 email address a while ago, but today decided to set up a battlelog account which is a right pain in the [censored] to do but I did it.
But now when I play BF3 and try to connect to the battlelog it won't let me in because it's still trying to use my old PS3 email address. I looked on the net and have seen other people with the same problem but can't find a solution. Does anyone here have any ideas??

I'm thinking maybe I could delete BF3 from my PS3 and reinstall it but that would be a really big pain in the [censored] with all the extras I have installed.

Swanny MX laugh
>>>-----knee---->
Standard User time2die
(eat-sleep-adslguide) Sun 15-Sep-13 17:23:00
Print Post

Re: BattleLog problems PS3


[re: Lt_Swan] [link to this post]
 
Yeah,get the game and take it directly to the back garden,pour lighter fluid on it stand well back and ignite.......

That will completely solve your Battlefield battlelog problems for good.smile

Hope that helps tongue
Standard User time2die
(eat-sleep-adslguide) Sun 15-Sep-13 17:34:20
Print Post

Re: BattleLog problems PS3


[re: time2die] [link to this post]
 
On. Serious note how about this way.


https://help.ea.com/uk/article/how-to-change-your-or...


Register (or login) on our website and you will not see this ad.

Standard User Lt_Swan
(knowledge is power) Sun 15-Sep-13 17:39:07
Print Post

Re: BattleLog problems PS3


[re: time2die] [link to this post]
 
I tried all that thanks. The problem is in game. The battlelog in game seems to have the old address stored inside and there is no option to change it

Swanny MX laugh
>>>-----knee---->
Standard User MrTAToad2
(eat-sleep-adslguide) Sun 15-Sep-13 18:17:00
Print Post

Re: BattleLog problems PS3


[re: Lt_Swan] [link to this post]
 
You will need to contact the lovely, lovely people at EA... Live support is the best (only) way to get this sorted. To make things easier, you'll probably need...

A PC

Now with plusnet
My Blog
12 Things...
Twitter
Standard User time2die
(eat-sleep-adslguide) Sun 15-Sep-13 18:17:26
Print Post

Re: BattleLog problems PS3


[re: Lt_Swan] [link to this post]
 
Did you like my original answer,did it bring a smile to your face smile
Standard User time2die
(eat-sleep-adslguide) Sun 15-Sep-13 18:19:02
Print Post

Re: BattleLog problems PS3


[re: MrTAToad2] [link to this post]
 
In reply to a post by MrTAToad2:
You will need to contact the lovely, lovely people at EA... Live support is the best (only) way to get this sorted. To make things easier, you'll probably need...

A PC


A PLAYSTATION 4 wink
Standard User Lt_Swan
(knowledge is power) Sun 15-Sep-13 18:23:58
Print Post

Re: BattleLog problems PS3


[re: Lt_Swan] [link to this post]
 
Trying to chat to them. After a 35 min wait I had this conversation

Kavita
Thanks for contacting EA Customer Experience, my name is Kavita. How may I assist you today?

you
hello

you
I set up a battlelog account today but in game it's trying to use an old email address from the ps3 log in

you
which means I cant log into battle log in game

Kavita
Do you want to change email on origin account?

you
the one I'm using on my laptop is fine it's the one in game on my ps3 that is the problem

you
i can't use the old email address which is stored in the ps3 BF3 memory

Kavita
What do want to do now?

you
can you change the email address that the game is trying to use?

you
it's wrong

Kavita
May I know the email for that account?

you
the correct email address for battlelog is ******.com

Kavita
May I know the email showing now?

you
the email address that shows in game is ******l.com

Kavita
Do you want the PSN id to be transferred from this account to the other one?

you
yes please ********.com is no longer in use

Kavita
We do have an option of transferring persona from one account to other however that can be done only by the specialist team. They are available via phone support. Shall I give you the contact details?

you
which country are they in?

Kavita
We have it in different countries. We have for USA and UK as well. I can give you the one you want.

you
UK please

Kavita
Sure.

Kavita
The contact number is 0870 243 2435. They are available 9AM-9PM GMT, Monday through Saturday. Your case ref#*********. When the advisor answers the phone, let them know you are calling about an escalated case and the advisor will get you to the proper team. For your convenience, you may choose to ring us using a VOIP service such as Skype or Googletalk.

you
Thanks

you
also while you're here

you
this is the account I'm trying to connect to

you
http://battlelog.battlefield.com/bf3/user/SwannyMX/

you
it used to have stats but now seems empty

Kavita
We have a different team which deals with battlefield game issue. You have been connected to origin queue. If you can allow me two minutes I can transfer your chat to the correct queue.


Oh great so now I'm waiting again :/

Swanny MX laugh
>>>-----knee---->
Standard User MrTAToad2
(eat-sleep-adslguide) Sun 15-Sep-13 18:28:37
Print Post

Re: BattleLog problems PS3


[re: Lt_Swan] [link to this post]
 
I presume your account hasn't been hacked or anything like that ?

Now with plusnet
My Blog
12 Things...
Twitter
Standard User Lt_Swan
(knowledge is power) Sun 15-Sep-13 19:08:53
Print Post

part two


[re: MrTAToad2] [link to this post]
 
No it's fine




Love
Thanks for contacting EA Customer Experience, my name is Love. How may I assist you today?

you
Hi Love

Love
Hello there. How can I help you today?

you
I am trying to connect my ps3 to my battlelog account but the email address in game is an old one that I don't use anymore. Is it possible for you to change it for me please?

you
http://battlelog.battlefield.com/bf3/user/SwannyMX/ this is my battlelog account name

Love
Thank you for that information. I understand that you're having problems connecting to your battlelog account using your PS3?

you
yes bf3 has the wrong email address stored, it needs changing to *****com

Love
Alright, currently what email address is active within your account?

you
***.com

you
the email address it's currently trying to use is ****com this is the wrong address

Love
Okay, no worries I'll be updating your account.

Love
So you just need to change your current email address which is: *****.com to ****.com?

you
****com is my old address and no longer in use

Love
So again, just to clarify that. You'd like to change: ****com to ****.com as your active email address for your Origin/EA account?

you
yes please

Love
No worries. I will gladly help you out.

you
thank you very much smile

Love
I just need to quickly verify your account to be able to change your email. Okay?

you
ok

Love
Can you please provide me your full name and email address (currently active within your account.)

you
swannymx ****.com

Love
Your first and last name please and the email address which is currently within your origin accoung.

Love
*account.

Love
This is for security purposes.

you
http://battlelog.battlefield.com/bf3/user/SwannyMX/

you
there is no first and last name used

Love
Your first and last name sir.

you
I have not used a first and last name but I can make one up for you if you wish

Love
No, what is your Name and Surname?

you
ok my name is Peter Parker

Love
Thank you for that information. Currently do you have access to email address: *****.com?

you
No sorry I don't

Love
We won't be able to change your current email address if you do not have access to email address: *****.com

you
ok I can get access to it. I was hoping to shut it down completely

Love
Okay. I'll be sending a verification code to that email address. Please provide me the code once you receive it.


you
ok

Love
I've sent the email. Please check your mail.

you
8153.2

Love
Thank you for that information.

you
you're welcome

Love
I'll be making changes within your account. Please hold on.

Love
And again just to clarify that. You'd like to change *****.com to *****.com ?

you
yes please

Love
I am not able to use ****com. It is currently under a different account.

you
http://battlelog.battlefield.com/bf3/user/SwannyMX/ that is the account I use it on

you
i set it up this morning

Love
So you used ****.com for setting up an account at battlelog?

you
yes

Love
And what are you having problems with?

you
when I played the game the in game battlelog was trying to connect to ****.com instead of ****.com

Love
If that's the error. Try logging into Origin using ****.com so that you'll be connected to battlelog on that account.

you
ok just one sec

you
ok I just did with no problems

Love
So is there anything else that you'e like to ask or inquire about?

you
so now when I use my ps3 the battlelog will work??

you
or will it try to use ****.com again?

Love
I have a question, your PSN ID is SwannyMX correct?

you
I think so

Love
Currently that PSN ID is linked to ****.com. So if you log into your PS3 you will need to log in using *****.com.

you
no i changed it to ******.com

you
I now log into my ps3 using *****.com

Love
Okay, yes you can try logging into PS3 using that email address.

Love
So is there anything else that I can help you with?

you
Yes is it all set up now ??

Love
Yes, if the error occurs. Please do contact us back.

Love
If you have other questions or inquiries please do contact us back or you can simply go to help.ea.com for more information. Have a great day!

you
ok thank you for your help

Love
No problem. Again, have a nice day smile

you
and you

Love
Enjoy playing the game smile



The really weird thing is the email from ea had my real name in :/ ?????

Swanny MX laugh
>>>-----knee---->

Edited by Lt_Swan (Sun 15-Sep-13 19:18:59)

Pages in this thread: 1 | 2 | 3 | (show all)   Print Thread

Jump to