What else do you expect from Game and there Customer service,any retailer worth there salt would have tried to keep your order .
There was a time when Game where the only place I would ever buy games from,frim there many retail / town and city shops to there online store.
They got extremely greedy and very unreliable regarding delivery times and launch dates and I don't think I have used them for about 4 years or since I found Shopto.
Now there have been done bad reports regarding customer service and Shopto,I even think Spook had a Run in with them because they kept a payment of 10 p
from him .
Now as of yet they have treated me extremely good,which I expect if I'm honest because I class myself as a VIP customer and have spent a small fortune on there site.
The day they don't will be the day I look elsewhere ,but where else there is to go is another matter because we are not exactly inundated with reliable online game sites .