As people are aware on here i have had some funny stuff happening with the Playstation 4 which i thought i had cured by swapping the power and HDMI leads,however after 3 days on and off of trouble free gaming the intermitant fault has again raised its ugly head,usual loss of sound for a brief second and a electrical line that sort of jumps across the screen with a rainbow colour to it and the usual blips here and there.
So i raised a ticket with Shopto last Thursday and they actually answered Sunday night and my worse fear about customer support was about to unfold having read several unhappy customer on here and elsewhere saying there customer support was none existent and if they answered the phone it was a miracle.
Anyway because after they answered the support ticket and said they had no problem with me sending it back i stated that i thought i had found the fix so lets see how things work out and i left it at that,but this morning it started again and there ticket system is good when they answer but if they have not answered your previous answer then you can not add to it until they have replied and i wanted to now return this faulty Playstation 4.
So after spending about 15 minutes on the phone i actually got through to the guy who was answering my tickets in the first place,told him about my Playstation woes and he has raised a collection for tomorrow with a replacement sent out by Friday.
Asked me to pack everything that came with the Killzone Mega bundle and he will send out a brand new system,so at present I'm formatting the system and deleting everything on it.
I said it was a Intermittent fault as i have been playing it again for 3 days and its been ok,originally in there reply to my ticket they said send it back to us we will test it and then send out a replacement ,having spoken him today about the problem and telling him it may not be apparent when you get it,he said they hadn't got time to test faulty consoles but i would get one by the end of the week.
And on that conclusion that obviously don't just have Playstation 4 set aside for problem/faulty Hardware they actually have replacement Killzone Mega bundles in also as obviously they are replacing this one.
I know one thing it wont be packed as pretty as when it arrived here due to my frantic nature of tearing the boxing apart.
Oh and one more thing
They said they had sold 25,000 Playstation 4 and 60 had been returned faulty