I'm not flaming them. I bought the game, they took the money from my PayPal account and said it wasn't in stock. That's not buying, that's pre ordering and should be more clearly stated. They said it would be restocked in 2-12 hours. It still wasn't in stock 5 days later. And the three emails I sent them (with the aforementioned 12 hours between) received the same stock reply "Restocking in 2-12 hours".
When I raised a refund request on PayPal, the message from them was very telling. "If you proceed with a PayPal dispute claim, our staff have been instructed not to give your complaint priority. It could then take weeks for your refund to be received. Our support system will resolve it 24-48hours."
Yeah right, like they said about the restock within 2-12 hours! Any company that try's to manipulate your complaint in such a way is a bad bet for customer service. That's not flame, that's fact.
And they're registered in Belize, so good luck if PayPal or your credit card issuer don't play ball....