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Does anyone know what is wrong with BT Digital Vault? It has now been down for over 24 hours, supposedly for maintenance, but BT do not know when it will be back.
With automatic back-up implemented, it is causing a back-log of uploads.
DigiVault User
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Right there,
I have spoken to somebody at BT support about this and they have told me that it should be back up soon
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Was giving them until tomorrow before pestering people for press comment
Andrew Ferguson, andrew@thinkbroadband.com
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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Isn't that their data backup service?
Pretty poor if something that you are relying upon for that function fails for so long.
UK Free Software Network
http://www.ukfsn.org/
ADSL Broadband, Dialup, Hosting, Domains, SSL and more
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May be time to pester for comment. Service still down.
FSM
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Have rung and waiting on reply.
Andrew Ferguson, andrew@thinkbroadband.com
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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Alright there,
Been onto the Digi Vault site this morning and it looks like it will be up and running by tomorrow morning.
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Lack of backing-up may be a nuisance. But what about anyone who needed to do a restore since whatever time on Monday? Or is retrieval working?
Bob - Newnet Lite, ex Prodigynet. Purple Cloud for domain reg and email.
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Totally offline, i.e. cannot retrieve or upload
Andrew Ferguson, andrew@thinkbroadband.com
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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It would have been kind for BT to have emailed its 300000 Digital Vault customers to let them know that it has failed rather than stating it is 'esential maintenance work'. It seems to have crashed suddenly about 13.45 on Monday. Initial call to BT support (8p per min, on hold for 12 mins) said it would be back in a short time, so obviously not routine maintenance. Subsequent call stated down for a further couple of hours. Now gives Thursday AM. So 70 hours down.
Is our data safe? What about data uploaded during time previous to crash? BT have our email addresses (required to use DV) so a brief message of re-assurance would be gratefully recieved.
DigiVault user
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