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Standard User hypertony
(committed) Thu 14-Oct-10 19:11:50
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BT Race to Infinity cocked it up AGAIN


[link to this post]
 
First, they sent out an email with the top 5 who were in the lead, which turned out to be wrong.

Guess what they did now?

2nd e-mail with all of other e-mail addresses in the CC field!!

I'm not happy.

Me thinks Information Commissioners Officer would be interested in this....

- Tony Sutton
- Check out my Ford Focus ST170 site | My YouTube Channel

Edited by hypertony (Thu 14-Oct-10 19:18:44)

Administrator MrSaffron
(staff) Thu 14-Oct-10 20:05:57
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Re: BT Race to Infinity cocked it up AGAIN


[re: hypertony] [link to this post]
 
It has not affected everyone, since I did not get a copy of this email...

Andrew Ferguson, andrew@thinkbroadband.com
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User hypertony
(committed) Thu 14-Oct-10 20:20:30
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Re: BT Race to Infinity cocked it up AGAIN


[re: MrSaffron] [link to this post]
 
Like you said in the e-mail, they could have stopped it when they realised what went wrong...

Still, can't believe it has happened.

- Tony Sutton
- Check out my Ford Focus ST170 site | My YouTube Channel


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Administrator MrSaffron
(staff) Thu 14-Oct-10 20:23:58
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Re: BT Race to Infinity cocked it up AGAIN


[re: hypertony] [link to this post]
 
I can, a lot of people don't test things in offline systems first

Andrew Ferguson, andrew@thinkbroadband.com
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User adslmax
(fountain of knowledge) Thu 14-Oct-10 21:43:18
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Re: BT Race to Infinity cocked it up AGAIN


[re: MrSaffron] [link to this post]
 
I am sueing BT for giving out my email address in cc's copy email (I am going to fight BT in court and win a million pound for breaking their data protection act)

Cable 10Mb
Standard User Cobra001
(member) Thu 14-Oct-10 22:26:08
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Re: BT Race to Infinity cocked it up AGAIN


[re: adslmax] [link to this post]
 
you have to prove that a million pounds worth of damage was done, think you would win some money but nothing near 1 million and damages have to be reasonable
Standard User 5km
(knowledge is power) Thu 14-Oct-10 22:58:03
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Re: BT Race to Infinity cocked it up AGAIN


[re: hypertony] [link to this post]
 
Affecting 964 people! I got the e-mail also.

O2 Broadband Premium LLU
Standard User hypertony
(committed) Fri 15-Oct-10 08:30:56
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Re: BT Race to Infinity cocked it up AGAIN


[re: 5km] [link to this post]
 
I am sure it's more than 964 because they have sent it in batches.

- Tony Sutton
- Check out my Ford Focus ST170 site | My YouTube Channel
Standard User RobertoS
(legend) Fri 15-Oct-10 08:33:26
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Re: BT Race to Infinity cocked it up AGAIN


[re: MrSaffron] [link to this post]
 
In reply to a post by MrSaffron:
... a lot of people don't test things in offline systems first
Indeed - but always amateurs!

Experienced professionals always check such things. [cough]

tongue - though I think you mean in test-bed online systems with small user populations. Off-line is usually totally secure from the internet point of view. Until people leave laptops and CDs/DVDs lying around.

My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - O2 Standard.
Standard User MHC
(legend) Fri 15-Oct-10 11:41:03
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Re: BT Race to Infinity cocked it up AGAIN


[re: hypertony] [link to this post]
 
If it is the same as the mail I have seen, it was not sent by BT directly but by one of their sub-contract marketing agencies and from a non-BT account. Yes, BT are ultimately responsible, but the agency will be the biggest loser as any fines or costs will be passed on and they may well loose the BT contract.





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