My BT faceplate is just a blank split faceplate with cables off it to 2 BT sockets that you can put your phone into. The faceplate itself doesnt have a phone socket on it but if I remove the lower part of the faceplate then it does have a test socket.
Just connected to the test socket and getting 8mb connection.
When connected to the normal phone sockets (with filters etc) then the internet connection kept cutting out and AOL say this could be a problem with the faceplate wiring rather than the line.
My question is - can I replace the faceplate or do I call in BT?
And if I can, can it be with one that has a phone socket in it and if I did would plugging my router into it enable me to get higher speeds/better connection than if I go back to the other phone sockets?
Finally, and sorry to ask so many questions, but the only LLU in my area is O2 - would switching away from AOLs unhelpful and expensive support line give me the same speeds ? I read some comments about 02s routers not being good but 02 say their N-router is one of the best - is this true ? I have Netgear DG384 v3 at present