I'm posting this on behalf of a friend who has just recently joined Virgin Media on a self install package. He received a Netgear VMDG280 router. Now he tells me he had to activate it which seems to have worked as he has access to the internet, but he can't type in the URL bar for instance http://www.google.co.uk as it comes up with an error instead he has to type in the IP?
Now he did ring Virgin Media support and was told that because he had gone for the self install there was not much they could do for him apart from typing chmod and then flush or something like that which my friend did, but still he has to type in the IP address rather the name of the site. Someone else told him it may be your DNS server is the problem. How would I check this and better still is it possible to configure this so he does not have to type in an IP number? Any help would be appreciated.