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Standard User HardTarget2
(newbie) Sat 15-Jan-11 13:08:48
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Virgin Media......DNS Problem?


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I'm posting this on behalf of a friend who has just recently joined Virgin Media on a self install package. He received a Netgear VMDG280 router. Now he tells me he had to activate it which seems to have worked as he has access to the internet, but he can't type in the URL bar for instance http://www.google.co.uk as it comes up with an error instead he has to type in the IP?

Now he did ring Virgin Media support and was told that because he had gone for the self install there was not much they could do for him apart from typing chmod and then flush or something like that which my friend did, but still he has to type in the IP address rather the name of the site. Someone else told him it may be your DNS server is the problem. How would I check this and better still is it possible to configure this so he does not have to type in an IP number? Any help would be appreciated.

Jimmy
Standard User BatBoy
(eat-sleep-adslguide) Sat 15-Jan-11 13:10:42
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Re: Virgin Media......DNS Problem?


[re: HardTarget2] [link to this post]
 
Yes, DNS - try google 8.8.8.8 and 8.8.4.4

You can put them in the network properties for the connection on the PC

A walkthrough here of using opendns instead - https://store.opendns.com/setup/computer/



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Edited by BatBoy (Sat 15-Jan-11 13:16:26)

Standard User HardTarget2
(newbie) Sat 15-Jan-11 13:17:22
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Re: Virgin Media......DNS Problem?


[re: BatBoy] [link to this post]
 
In reply to a post by BatBoy:
Yes, DNS - try google 8.8.8.8 and 8.8.4.4

You can put them in the network properties for the connection on the PC
Thanks for the quick reply Bat, but is that his network adaptor you would use the settings you posted or would it be through his web browser sorry for the silly questions just I have to pass this onto him and if he asked me how and where I won't have a clue. I forgot to mention he is using Windows XP and Internet explorer.

Jimmy


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Standard User camieabz
(legend) Sat 15-Jan-11 13:21:42
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Re: Virgin Media......DNS Problem?


[re: HardTarget2] [link to this post]
 
Ideally you would setup the DNS addresses on both the router and the PC. For some reason my router fixes itself on the DNS servers from my ISP, and doesn't change. Thankfully they tend to be quite responsive (maybe that's why?).

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