I meant the URL of the samknows result, like this:-
or better, on this site you can wrap it up with a descriptive link like this
Anyway, a pretty unfortunate exchange to be on for broadband, but your figures do show you should be getting far more than you are. They point to a fault or problem very possibly within your house, so we need to try to identify and fix it, or prove it to be external.
Until we do no change of ISP will improve things, though one or two might be better at helping.
Have you ever had anything higher for any length of time, and this is a new problem, or has it always been like this?
The (almost) easy bit is that with the 28.5dB downstream attenuation you should be connecting at 8128kbps or 7616kbps, not the mid-5000s. However the high noise margin of 11.2dB will be partially responsible for not achieving that.
I note that your original stats said 5568kbps. The BT test says 5600kbps. So in the interval you have had a reconnection. What happened?
Next bit is the IP Profile of 350kbps. That means two things.
First, it means you cannot download above 350kbps, as it is the IP Profile that directly
determines your speed. Not
the connection speed. The connection speed does determine the IP Profile but in a slightly complicated way. Please read the rest of this post
, then have a read of my IP Profile page
Second, that low profile has a cause, and several reasons why it isn't rising to the 4500kbps region even with your low connection speed.
Either within the last 24 hours you have had a connection speed of between 288kbps and 384kbps, or it was longer ago than that but frequent disconnections like the one we have just observed are stopping it rising, or it happened a while ago and it is "stuck". Unusual to be stuck at that level, but I don't think it is impossible.
So that's the bad news. What do we do?
Do you have a Sky box? If so is it connected to the phone line through a filter? Everything
that connects to the line, at any socket, must
go through a filter. Phones, burglar alarms wired in, etc. etc.
Are any plug-in phone extension cables used?
There are more things to check. So have a read of that IP Profile page, and also the BT DLM amd Noise margin ones.
Then go to the Troubleshooting section and browse that to see what else is often a cause of trouble.
See you in a while, and don't complain about the headache
. This is sortable.
My broadband basic info/help site - www.robertos.me.uk
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