Hi again. I started a thread not long ago seeking advice on aquiring my mac code from BT who were incooperative. As it turns out I didn't need it anyway. So I rang Sky and spoke to a helpful fellow who finally confirmed that the move was going ahead without the MAC. Thank you for informing me properly and quickly when these companies could not!
However I'm still having problems with BT
I opened up my mail this morning and I am being charged £70.81. I quote '....because of stopping your BT phone service within the minium term of your contact. This is known as an early termination charge'.
I checked my record and my 18 month contract officially ended with BT 13 months ago. I spoke to my wife as well and it seems that she didn't accept any offers from marketing calls to renew. So I cannot understand why I am hit with such a charge for honouring my contract.
I found myself ringing BT again this morning a painful experience that I have not bothered ringing twice. The letter itself clearly states that I am being charged because it assumes I am still incontract. I kept quoting this and repeating it and the best answer they could give was that it was a switching over charged that I would have verbally been told about when entering the contact. This is nonsense of the highest order. I am so close to ringing my bank and cancelling my direct debit but I am a little older and wiser no I do not want to complicate things when Moorcroft to start demanding money from me by mail. Is there anything else I can do? How enforcable is this charge?