General Discussion
  >> General Broadband Chatter


Register (or login) on our website and you will not see this ad.


  Print Thread
Standard User Q87
(learned) Thu 03-Feb-11 13:35:05
Print Post

Returning O2 wireless box


[link to this post]
 
Have to return my box

They said they had sent a jiggy bag - it didn't arrive

then they said they have sent another one - it didn't arrive

then they said to just put it in a box and write the freepost address on it - post office refused to accept this and said they needed a prepaid label for it

Eventually figured out that they had been sending it to my old address which I had moved from more than a year ago

Now they say they have sent a jiffy bag to my current address
Your O2 accessory has been sent by Royal Mail first class post. It should be with you in the next working day. You don't need to sign for it, and it should just fit through your letter box.
that was on Sunday so I don't think it will be turning up

any recommendations?
Standard User yarwell
(sensei) Thu 03-Feb-11 13:36:39
Print Post

Re: Returning O2 wireless box


[re: Q87] [link to this post]
 
sit it out. It's up to them to get it from you, you only have to cooperate reasonably.

Phil

MaxDSL - goes as fast as it can and doesn't read the line checker first.

MaxDSL diagnostics
Are your kids pirates ? Limewire, Bearshare, Kazaa, BitTorrent, eMule are all tools of the trade.
Standard User Bob_s2
(regular) Thu 03-Feb-11 19:06:36
Print Post

Re: Returning O2 wireless box


[re: Q87] [link to this post]
 
You dont need it Prepaid for Freepost. The post office were wrong.


Register (or login) on our website and you will not see this ad.

Standard User RobertoS
(sensei) Thu 03-Feb-11 20:53:48
Print Post

Re: Returning O2 wireless box


[re: Q87] [link to this post]
 
I agree with both the previous posters, but would add something very important.

Make sure you get and keep for a very long time a (free) proof of posting.

Quite often the receipt of the box at O2 fails to get noted against your account. You need the Proof of Posting to get off the hook, as O2 accept that you returned it. If it gets to that stage, make sure you send a phot-copy, not the original, or an email with a scanned attachment of it.

My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - O2 Standard.
Standard User broadbandjockey
(regular) Thu 03-Feb-11 21:16:40
Print Post

Re: Returning O2 wireless box


[re: Q87] [link to this post]
 
Can you not take it back to an O2 store ? That's where I got mine on joining ?
Standard User nredwood
(knowledge is power) Thu 03-Feb-11 21:27:55
Print Post

Re: Returning O2 wireless box


[re: RobertoS] [link to this post]
 
And include details of your account name / customer number / customer reference

Be* Unlimited
Standard User ian72
(knowledge is power) Fri 04-Feb-11 08:02:18
Print Post

Re: Returning O2 wireless box


[re: nredwood] [link to this post]
 
Be also like you to scan and email the postage receipt to them, might be worth doing that with O2 as well.

Left be last month, post office perfectly happy to take a freepost label that I typed and printed at home (on A4 paper selotaped to the parcel). Free proof of postage cheerfully provided. Be even confirmed they got the email with the scan of the receipt and that it was accepted as closure of the return.
  Print Thread

Jump to