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Anonymous
(Unregistered)Fri 04-Feb-11 18:17:02
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Adsl sometimes drops out when phone rings


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My router is plugged directly into a BT fitted ADSL face plate , sometimes when the phone rings the adsl drops out for about a minute.
Any ideas please ?

Dan.
Standard User iwish
(committed) Fri 04-Feb-11 18:27:58
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Re: Adsl sometimes drops out when phone rings


[re: Anonymous] [link to this post]
 
do 17070 option 2 and listen for any noise

Could be the filter or a line fault
Anonymous
(Unregistered)Fri 04-Feb-11 18:39:22
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Re: Adsl sometimes drops out when phone rings


[re: iwish] [link to this post]
 
Done that and there's no buzz or crackles. Sorry should have said.

Dan.


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Anonymous
(Unregistered)Fri 04-Feb-11 18:41:01
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Re: Adsl sometimes drops out when phone rings


[re: Anonymous] [link to this post]
 
Oh and there's no filters just the filtered adsl faceplate that BT fitted last May.

Dan.
Standard User iwish
(committed) Fri 04-Feb-11 18:49:05
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Re: Adsl sometimes drops out when phone rings


[re: Anonymous] [link to this post]
 
see my post bellow as that's how it started with all my problems
Standard User b4dger
(knowledge is power) Fri 04-Feb-11 18:51:48
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Re: Adsl sometimes drops out when phone rings


[re: Anonymous] [link to this post]
 
I've had that! wink

For me, I had the (overhead)wire between my nearest pole and my house replaced.
On inspection I found two tiny nicks in the internal insulation - but all's well after having it replaced! *touching wood*

My provider Freeola/Entanet run tests and could see a fault - BT engineer visited and within the first 5 minutes he said "the fault's with your wiring"! frown After pointing out a few FACTS he said - you're right it's outside somewhere...!

You say you're plugged into a BT face plate - to make sure you need to use the BT TEST socket behind the removable faceplate!

For me rain made the situation worse. As soon as I picked up the ringing phone the connection stabilised. See if you can repeat the problem by ringing your own phone (with a mobile) and monitoring your router's statistics.

Anonymous
(Unregistered)Fri 04-Feb-11 18:58:25
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Re: Adsl sometimes drops out when phone rings


[re: b4dger] [link to this post]
 
Thanks - yea that's a near break, BT have checked that out and even replaced the Junction box that serves our block from underground cables.

Dan.
Anonymous
(Unregistered)Sat 05-Feb-11 23:33:28
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Re: Adsl sometimes drops out when phone rings


[re: Anonymous] [link to this post]
 
Is there any point plugging into the test socket if there's no extensions ?

Dan.
Standard User RobertoS
(sensei) Sun 06-Feb-11 00:22:58
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Re: Adsl sometimes drops out when phone rings


[re: Anonymous] [link to this post]
 
In reply to a post by Anonymous:
Is there any point plugging into the test socket if there's no extensions ?

Dan.
Yes. Just occasionally the faceplate itself can develop a fault.

My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - O2 Standard.
Anonymous
(Unregistered)Sun 06-Feb-11 10:16:40
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Re: Adsl sometimes drops out when phone rings


[re: RobertoS] [link to this post]
 
Thanks RobertoS,
Is there any point of an ADSL faceplate if there's no extensions ?

Dan.
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