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Anonymous
(Unregistered)Sat 12-Feb-11 22:35:14
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Problem with BT master socket.


[link to this post]
 
I've had a problem for a month now where come 5PM ish my BB is up and down until the early hours and its sometimes bearable, but sometimes not.
These drops have been confirmed by my ISP, Zen.
They are happy that the line test was OK and as I've now found what the problem is I agree with them.

Cutting a long story short, I have the usual set up, a hidden master socket with an external socket on the front cover.
If I'm plugged into the master socket everything works 24/7.
If I'm plugged into the external socket or any other socket, come 5PM its up and down time, but its fine all day.
How is this even possible?
If it was a loose connection it would do it all the time surely?

Any ideas anyone?

TIA
Paul
Standard User Zarjaz
(knowledge is power) Sat 12-Feb-11 22:38:47
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Re: Problem with BT master socket.


[re: Anonymous] [link to this post]
 
What's connected to the front plate of the NTE ? Is there any extension wiring connected ?

Anonymous
(Unregistered)Sat 12-Feb-11 22:49:03
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Re: Problem with BT master socket.


[re: Zarjaz] [link to this post]
 
Nothing is connected to the external front socket and evey other connection, phone and Sky have also been pulled out of there respective sockets around the house. Though whether they was in or out made no difference anyway.

The only thing I have plugged in is a 10M extension cable to get up to my router.
I have also during testing had just the router hanging out of it as well.

Thanks for speedy reply,
Paul


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Anonymous
(Unregistered)Sat 12-Feb-11 22:54:08
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Re: Problem with BT master socket.


[re: Anonymous] [link to this post]
 
I'll just add in case I'm asked, that its deffo not HW related, I've tried two routers and plenty of filters and cables. It just seems to be a weird problem with the NTE.
Standard User Zarjaz
(knowledge is power) Sat 12-Feb-11 22:57:10
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Re: Problem with BT master socket.


[re: Anonymous] [link to this post]
 
You need to make an accurate description of your wiring, how many extensions, whats connected to these, etc, etc. What filters are you using, and where.







Sorry for the typo's, it' Saturday night, and the red wine's getting the better of me ! grin

Standard User Zarjaz
(knowledge is power) Sat 12-Feb-11 22:59:25
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Re: Problem with BT master socket.


[re: Anonymous] [link to this post]
 
It would be odd if it were the NTE itself that were causing the issues. more likely, something connected to it.

Anonymous
(Unregistered)Sat 12-Feb-11 23:09:15
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Re: Problem with BT master socket.


[re: Zarjaz] [link to this post]
 
Lucky for you having wine, I'm on call and canna touch a drop frown

OK, its a 5 year old house and its been working perfectly for at least 3 of those years.

2 phone sockets in lounge which would have the phone and sky in them, but they are unplugged at the wall. It doesn't affect the problem if they are in though anyway.

1 socket in the small bedroom/office, I normally have an extension going to my router from this one, buts it empty.

1 NTE in hall way where the extension lead is currently heading up the stairs to my router.

Basically its a virgin set up at the mo, only the router is connected.
Its not a problem with the filter or extension, they are perfectly OK.
Anonymous
(Unregistered)Sat 12-Feb-11 23:19:51
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Re: Problem with BT master socket.


[re: Anonymous] [link to this post]
 
If I plug the extension into the front socket on the NTE now, my BB will start going up and down on me. It really does seem like the NTE has a timer on it.

During the day its perfectly OK, but come 4PM I have to plug my extension direct into the master socket to keep the BB stable.
Plus side of that being no one can call us on the land line smile

FYI: I'm an IT engineer specializing in fibre, networks, SANs, robotic tape libraries etc etc.
I test stuff all day long and this has got me beat.
Standard User BatBoy
(legend) Sat 12-Feb-11 23:22:05
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Re: Problem with BT master socket.


[re: Anonymous] [link to this post]
 
Is anything connected to the faceplate that is disconnected when you remove it?



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Anonymous
(Unregistered)Sat 12-Feb-11 23:26:40
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Re: Problem with BT master socket.


[re: BatBoy] [link to this post]
 
Sorry I think I've misunderstood you both.
The face plate covering the master socket does have wires attached to it, it can't be 'pulled right off'.

Paul
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