I have had ongoing problems with my broadband connection for a long time, resulting in excess of 15 engineering visits to my home, six router exchanges, but never any apologies.
Problems have been the usual slow speeds, drop in/ sticking Bras profile and recently my HH2 router resetting itself every time I receive or make a phone call.
At my last bout of problems they did say they would withdraw the service / release me from their contract as they could not find where the faults were occurring. My concern with that is where it would leave me to go.
Having communicated with BT High Level complaints throughout in the past they are now completely ignoring my emails and messages left on their answer phone.
What would you do?
ADSL line status
Line state Connected
Connection time 1 days, 01:50:28
Downstream 1,856 Kbps
Upstream 448 Kbps
Modulation G.992.1 Annex A
Latency type Interleaved
Noise margin (Down/Up) 12.4 dB / 13.0 dB
Line attenuation (Down/Up) 58.6 dB / 31.5 dB
Output power (Down/Up) 2.9 dBm / 1.3 dBm
Loss of Framing (Local/Remote) 0 / 0
Loss of Signal (Local/Remote) 0 / 0
Loss of Power (Local/Remote) 0 / 0
FEC Errors (Down/Up) 943 / 199
CRC Errors (Down/Up) 167 / 81
HEC Errors (Down/Up) 856 / 68
Error Seconds (Local/Remote) 109 / 38
Edited by faz1964 (Wed 23-Feb-11 11:09:07)