I've recently reported to Openreach (via their website - report 'damage' link) information about a large silver birch tree that's toppled over and it being held up mostly by a main (thick) overhead phone cable.
The tree is around 10" in diameter and 50'+ long. I've sent photos and a map location to OR hoping that they would remove it before any damage is done.
At the weekend they contacted me to thank me for the info and said it would be done as a priority (I nearly fainted!).
Now they've just told me that Openreach are not responsible for tree cutting and the tree owner or council should do it.
The tree is part of some woodland in an unadopted road so I'm pretty sure the council won't be interested.
I've written back to OR saying it looks like we'll just have to wait until the cable has been brought to the ground before getting them to replace it! I was only trying to save OR some expense and their customers some inconvenience
Stuff like this MAKES ME WANT TO SCREAM!!!
This previous TBB post seemed to go better for the OP...