Does anyone have contact information to make a formal complaint to BE Internet about service levels or rather lack of them please. I want top level people not just some support team leader etc.
I have had issues with the service since joining back the end of last year with constant drop outs of service, disconnects, resyncs in general etc. The issues are not my wiring or equipment and this has been verified via BT visits (yes more than one).
I have also today been banned from their forum for complaining once again of typical constant issues with their service and at the time (they have fixed it now they banned me from their forum shock of shock or not as the case is).
I had a rather animated moan on the BE forum because http://news.sky.com/
was not working and i have relatives out in New Zealand that could had been facing a Tsunami any minute.
So as you can imagine i wasnt happy not knowning what the latest news was out there (had to go find it on a rather more obscure site in the end).
Anyone familar with BEs constant routing and peering issues will know how useless their service has been over the past couple of months with numerous issues. (ill list them all if people wish but i think this post is long enough now) Today broke the camels back so to speak for me.
Despite all that i was still willing to let things slide, i stepped away, calmed myself before returning and opening a live chat session to try to get some real answers about my service trouble and the constant faults their end.
This proved rather fruitless also (i have copied the whole live chat session if anyone wishes me to post it all). But it was this that stood out a mile from their so called support which has got me to the stage i am now where i want to complain properly.......
I quote the staff member from their live chat feature...
"Victor Georgiev: As you are well aware the ADSL2+ technology works in such way that one or two disconnections for 24 hours are within acceptable limits and cannot be considered service affecting.
Victor Georgiev: It is simply a feature of the technology"
So its a "feature" ADSL should disconnect once or twice every 24 hours is it........
Maybe they think people were born yesterday....... Enough is therefore enough and for me its time to complain properly about this company (term used loosely to remain polite).
Ive never had disconnect issues on this line in 10+ years and atleast 4 prior providers ive had in that time. Even if i had, i sincerely doubt any of them would had been stupid enough to call it a "feature" of the service.
Shockingly bad company,and ive dealt with some good and poor ADSL providers in my time, their service though is the worst ive ever experienced.