Looking for a little advice.
I switched over from plusnet to orange because orange were the only provider on my exchange (NEAT) that said they had capacity on their LLU service and I got so sick of the IP Profile trampoline!
Apart from the nightmare actualy getting signed up and migrated and having no internet for 48 hours I am now pretty sure they have put me on a BT Wholesale product.
In my account setting it seems I am on an up to 8mbit service which was the first alarm bell.
The second alarm bell is that I can still use the BT speedtester site and I seem to have an IP profile of 1000
Syncing at around 2800
So I rang orange to challenge them on this (I was VERY clear I would only migrate if they put me on LLU) after getting very little sence out of the call center and being asked to factory reset my router ......WHAT? (I refused) I demanded to be put through to the cancelations dept.
They said that I have to wait 10 days for the training period before they could troubleshoot speed issues. I asked why I even had a BT ip profile and was told that I am deffinatley on the orange network (ovoiding saying LLU) but my speeds would be low for 10 days while I migrate to a WBC line.
Now this all seems to conflict and the call center guys while troubleshooting the original no connection for 48 hours asked me to enter the BT test user details in to the router which started my initial suspicion.
Is there anyway that I can verify without any doubt I am on oranges LLU service and not a BTW line and is it fair to have to wait a certain period to migrate on to LLU?
Perhaps I missed somthing but I remember a few years back being on sky LLU and the speed i synced at was the speed I got even during the training period, should this not be the same with Orange?
Any tips or advice welcome.