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Standard User captainmouse
(regular) Tue 10-May-11 10:32:35
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Internal wiring problems


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I lkive in rented accommodation, I have 5 phone sockets in the house the master is on top of an upper kitchen cabinet miles from a plug socket. the other 4 do not work at all.

the landlord has agreed to pay to sort the problem. how do I go about this? do I contact my ISP? do I contact BT? or other?
Standard User camieabz
(legend) Tue 10-May-11 12:50:07
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Re: Internal wiring problems


[re: captainmouse] [link to this post]
 
In reply to a post by captainmouse:
the landlord has agreed to pay to sort the problem. how do I go about this? do I contact my ISP? do I contact BT? or other?


What's the problem? The four dead extensions? The master being in an odd place?

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Standard User andyboygsi
(member) Tue 10-May-11 12:54:23
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Re: Internal wiring problems


[re: captainmouse] [link to this post]
 
moving the master has to be via openreach

extensions by and tom dick or harry (or any female variation), however be warned regarding cowboy engineers. its not as easy as folk think it is and its dead easy to screw up

these comments are my own and in no way represent any company that i may or may not be linked too.

BTBroadband


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Standard User captainmouse
(regular) Tue 10-May-11 13:28:08
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Re: Internal wiring problems


[re: andyboygsi] [link to this post]
 
don't want no cowboys thanks, would like BT if poss but not being a BT direct customer wasn't sure if I could contact them direct or whether via ISP
Standard User Zarjaz
(knowledge is power) Tue 10-May-11 15:23:12
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Re: Internal wiring problems


[re: captainmouse] [link to this post]
 
You need to have whoever maintains the voice part of the service, book an Openreach engineer to visit and test and commission the extension wiring. As said, anyone else can do this, but at least if an Openreach engineer does it they can provide a guarantee card for the wiring after they have worked on it.

Standard User captainmouse
(regular) Tue 10-May-11 19:02:45
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Re: Internal wiring problems


[re: Zarjaz] [link to this post]
 
thanks, that's the info I needed
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