We have 2 ADSL lines to our offices on a small rural exchange WMSUC one with IDNet and one with Newnet.
During the past few weeks we have been experiencing the same intermittent problem on both lines, as have 2 other companies in the same business centre, the local post office and 3 local residents who were in the PO at the time of one visit.
When the problem occurs it can effect one or both lines, sometimes start times are simultaneous on both lines sometimes not. It usually lasts several hours to several days, then can be free of problems for a few days.
When the problem occurs:-
Both lines are in still in sync at about 8000kbps.
Browsing is impossibly slow approx 1 min to load www.idnet.co.uk
or www.newnet.co.uk. www.bbc.co.uk
usually times out.
Thinkbroadband speedtest fails with unexpected error during quick upload test
Speedtest.bt.com usually fails with IE cannot display page but on one occassion has completed with a satisfatorary download speed of 4055Kbps
FTP to our UK based website gives a dowload speed of around 500Kbytes/sec but any attempt to upload a 100KByte file continuously fails and retries until the 15min timeout occurs in Filezilla.
Thinkbroandband ping monitor shows significant packet loss.(Problem starts at 8pm on these snapshots)
Incidentally Newnet support have been great, listened to my phone calls and read my emails and been very helpful, but clearly limited by BT.
But I am very disappointed with IDNet support, they are little or no better than an offshore call centre, appear to not read emails and just reply with the mantra "BT have checked and there is no fault on their side, it must be your line/equipment, the other 8 lines with the same problem is just a co-incidence."
Any thought on what might be wrong or how to get it fixed?