To be fair it is actually your fault. Virgin didn't force you into a contract, they didn't force you to move and they didn't choose your new home for you - 100% your decision. You could have looked closer at where you were moving to and ensured that there was a Virgin cable feed.
They do however have logistical costs to recover from providing you with service - why should they make a loss due to your decisions?
Actually the move wasn't my decision. Virgin may not have forced me to move but my landlord did by deciding to sell the flat. I did check the new address on their own website and at the time the database said my address COULD receive cable services. Only to get a phone call off Virgin after I arranged the transfer to be told there was 60 metres of cable missing.
It matters not now as after arguing with them for a week they have waived the fee
Edited by WuZiMu (Wed 29-Jun-11 13:48:58)