General Discussion
  >> General Broadband Chatter


Register (or login) on our website and you will not see this ad.


Pages in this thread: 1 | 2 | 3 | (show all)   Print Thread
Standard User TheReaSoner
(newbie) Sun 03-Jul-11 12:25:17
Print Post

Internet speeds severely dropped two years in a row. Help?


[link to this post]
 
Hi all;

So last year my internet went down around about summer. It didn't die completely, but it slowed right down from about 1mb per second download to around 100kb/s download. The home phone also went crackly/had interference and it has done the exact same again.

We were originally on Tiscali (TalkTalk) when the problems occurred last year, so we switched to 02 and the problems seemed to die down, but they were still there when we first moved to 02. At first we thought it was a problem with the phone line but both companies tested the line and nothing seemed to be wrong (or so they told us). What's odd is that after the summer period the internet went back to normal and has been fine all autumn, christmas and spring until literally a day ago when I noticed it slowing down again.

What could be the problem/cause of the problem? Any help is greatly appreciated, as we don't really feel like we can go to the companies as they say they cannot do anything about it.
Standard User BatBoy
(legend) Sun 03-Jul-11 12:27:43
Print Post

Re: Internet speeds severely dropped two years in a row. Hel


[re: TheReaSoner] [link to this post]
 
In reply to a post by TheReaSoner:
Hi all;

So last year my internet went down around about summer. It didn't die completely, but it slowed right down from about 1mb per second download to around 100kb/s download. The home phone also went crackly/had interference and it has done the exact same again.

We were originally on Tiscali (TalkTalk) when the problems occurred last year, so we switched to 02 and the problems seemed to die down, but they were still there when we first moved to 02. At first we thought it was a problem with the phone line but both companies tested the line and nothing seemed to be wrong (or so they told us). What's odd is that after the summer period the internet went back to normal and has been fine all autumn, christmas and spring until literally a day ago when I noticed it slowing down again.

What could be the problem/cause of the problem? Any help is greatly appreciated, as we don't really feel like we can go to the companies as they say they cannot do anything about it.
Please post your line stats reported by your router.

What package are you on?



______________________________________________________________________________attack_the_post_not_the_poster__________________
Standard User TheReaSoner
(newbie) Sun 03-Jul-11 12:31:33
Print Post

Re: Internet speeds severely dropped two years in a row. Hel


[re: BatBoy] [link to this post]
 
In reply to a post by BatBoy:
]Please post your line stats reported by your router.
What package are you on?


Line stats? How can I obtain those?
And I'm not sure, give me five minutes and I should be able to tell you. What I do know for certain is that we are not getting the speeds we are paying for.


Register (or login) on our website and you will not see this ad.

Standard User john2007
(legend) Sun 03-Jul-11 12:39:01
Print Post

Re: Internet speeds severely dropped two years in a row. Hel


[re: TheReaSoner] [link to this post]
 
http://kitz.co.uk/adsl/frogstats.php
Standard User TheReaSoner
(newbie) Sun 03-Jul-11 12:48:47
Print Post

Re: Internet speeds severely dropped two years in a row. Hel


[re: john2007] [link to this post]
 
Okay, here is what it came up with on the webpage:

Uptime: 0 days, 0:27:43

DSL Type: G.992.3 annex A

Maximum Bandwidth (Up/Down) [kbps/kbps]: 501 / 562

Bandwidth (Up/Down) [kbps/kbps]: 586 / 231

Data Transferred (Sent/Received) [kB/kB]: 0.00 / 0.00

Output Power (Up/Down) [dBm]: 12.0 / 14.0

Line Attenuation (Up/Down) [dB]: 27.0 / 46.5

SN Margin (Up/Down) [dB]: 4.5 / 8.5

Vendor ID (Local/Remote): TMMB / BDCM

Loss of Framing (Local/Remote): 95 / 0

Loss of Signal (Local/Remote): 27 / 0

Loss of Power (Local/Remote): 0 / 0

Loss of Link (Remote): 0

Error Seconds (Local/Remote): 36 / 0

FEC Errors (Up/Down): 1,358 / 124

CRC Errors (Up/Down): 1,358 / 0

HEC Errors (Up/Down): 1,004,417 / 0

And from the command prompt I got:

Modemstate : Up
xDSL Type : ADSL2
xDSL Standard : ITU-T G.992.3
xDSL Annex : Annex A
Uptime (days hh:mm:ss) : 0 days, 0:29:31

Number of resets : 11

Total Available Bandwidth Cells/s kbit/s
Downstream : 544 231
Upstream : 1382 586

Bearer Generic Info Downstream Upstream
INP (DMT) : 2.82 0.00
Delay (ms) : 8.00 0.24
R : 12 0
Margin (dB) : 13.0 6.5
Attenuation (dB) : 46.5 27.0
OutputPower (dBm) : 14.0 12.0

Vendor Chipset Local Remote
Country : B500 B500
Vendor : BDCM BDCM
VendorSpecific : 0000 918F
StandardRevisionNr : 00 63
Vendor System
Country : 0F00 0000
Vendor : TMMB ----
VendorSpecific : 3C61 0000
StandardRevisionNr : 00 00


Transfer statistics
Errors
Received FEC : 124
Received CRC : 0
Received HEC : 0
Transmitted FEC : 1493
Transmitted CRC : 1493
Tranmsitted HEC : 1004446

Near end failures since reset
Loss of frame : 95 failures
Loss of signal : 27 failures
Loss of power : 0 failures
Errored seconds : 36 seconds

Near end failures last 15 minutes
Loss of frame : 0 seconds
Loss of signal : 0 seconds
Loss of power : 0 seconds
Errored seconds : 0 seconds

Near end failures current day
Errored seconds : 36 seconds

Near end failures previous day
Errored seconds : 0 seconds

The internet is still being very erratic.
Standard User john2007
(legend) Sun 03-Jul-11 12:54:27
Print Post

Re: Internet speeds severely dropped two years in a row. Hel


[re: TheReaSoner] [link to this post]
 
Do you have a modernish BT master socket? If you do get the stats from the test socket within the master socket.

Has the bell wire been removed from the various sockets? You should only have wires connected to terminals 2 & 5.

If you're not sure post some photos of the internal wiring of the BT sockets.
Standard User TheReaSoner
(newbie) Sun 03-Jul-11 12:56:46
Print Post

Re: Internet speeds severely dropped two years in a row. Hel


[re: john2007] [link to this post]
 
In reply to a post by john2007:
Do you have a modernish BT master socket? If you do get the stats from the test socket within the master socket.

Has the bell wire been removed from the various sockets? You should only have wires connected to terminals 2 & 5.

If you're not sure post some photos of the internal wiring of the BT sockets.


I would love to do all those things you just said but I'll be brutally honest and say I have no idea what you mean. Please treat me like an idiot, I don't know the first thing about routers. What are these sockets/what do they look like/where are they etc.
Standard User john2007
(legend) Sun 03-Jul-11 13:04:04
Print Post

Re: Internet speeds severely dropped two years in a row. Hel


[re: TheReaSoner] [link to this post]
 
Have a look here http://www.robertos.me.uk/html/ring_bell_wire.html and http://kitz.co.uk/adsl/troubleshooting.htm
Standard User BatBoy
(legend) Sun 03-Jul-11 15:11:14
Print Post

Re: Internet speeds severely dropped two years in a row. Hel


[re: TheReaSoner] [link to this post]
 
In reply to a post by TheReaSoner:
In reply to a post by BatBoy:
]Please post your line stats reported by your router.
What package are you on?


Line stats? How can I obtain those?
And I'm not sure, give me five minutes and I should be able to tell you. What I do know for certain is that we are not getting the speeds we are paying for.
Ok, looks like you have a noise problem.

Please confirm what O2 package you're paying for?



______________________________________________________________________________attack_the_post_not_the_poster__________________
Standard User RobertoS
(sensei) Sun 03-Jul-11 15:23:49
Print Post

Re: Internet speeds severely dropped two years in a row. Hel


[re: TheReaSoner] [link to this post]
 
It sounds to me like a dodgy connection on one wire of the pair between you and the exchange, worse in hot weather.

It will probably fail completely in time, leaving just the one wire. At that point the phone will not work at all, but the broadband will connect very slowly as now. The phone requires a pair, broadband can run greatly degraded on one.

You need to report a voice fault when it is crackling. Does the quiet line test work for you? 17070 Option 2. It should be silent. Do not mention broadband problems if you report the voice noise.

My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - IDNet Home Starter Fibre. Live BQM.

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
Pages in this thread: 1 | 2 | 3 | (show all)   Print Thread

Jump to