I have Sky Broadband for four years, but for the last two months it has been disconnecting when using the phone (for both incoming and outgoing calls). It then re-syncs but usually with a poor upload speed (about 160k compared to the usual 796k).
I've had three Openreach engineers out and two of them both suggested a "Lift and Shift" procedure at the exchange. Sky have finally decided to give it the go ahead and it's due to be done sometime this week. What does this involve? I've been reading posts describing similar faults to mine and "tie pairs" keep cropping up, do they get changed during the lift and shift procedure?
I'm hoping this works as Sky seem to be very reluctant to have any work done at the exchange.
I've tried countless new filters, and the last BT Openreach engineer fitted an NTE2000 faceplate but this hasn't made any difference. I've also tried double filtering the phone, and I've had a new router from Sky but the problem persists.
Thanks in advance