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Anonymous
(Unregistered)Thu 14-Jul-11 17:34:25
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REIN causing issues on your line how do you get it fixed ?


[link to this post]
 
This could affect us all at some time during subscribing for an ADSL service via the BTO line plant that was never designed for adsl use,

But what can be done? even when you are able to demonstrate this to your isp, although they may well agree that it is due to REIN they often will not request that a BTO SFI engineer visits you, or even a normal ADSL trained engineer ,

Because they will claim in almost every instance that they are unable to see a fault with the line, (maybe because there isn't one?) but this should not mean that they don't have it investigated further by BTO ,

Fact is , sadly it does so it's a case of accept a substandard service or don't have one, so much for digital Britain , the issue that affects the connection that i use i believe to be local (D side) to my home there must be one twisted pair available that isn't affected by what ever is causing it ? if not then bto should protect the underground cabling from it, or stop use from adsl my snr over the past 9 days has dropped by over 3db but there is no fault???

Bt should be able to prosecute or disconnect people in certain cases once it is able to establish the source of interference if the person/s responsible refuse to do anything about it
Anonymous
(Unregistered)Thu 14-Jul-11 18:24:04
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Re: REIN causing issues on your line how do you get it fixed


[re: Anonymous] [link to this post]
 
bt have a rein team who deal with this sort of thing. It can be a bit of a mare to get them out though. I do believe they can apply for court orders against people who refuse to cease broadcasting RF
Standard User Zarjaz
(knowledge is power) Thu 14-Jul-11 18:34:43
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Re: REIN causing issues on your line how do you get it fixed


[re: Anonymous] [link to this post]
 
But what can be done? even when you are able to demonstrate this to your isp, although they may well agree that it is due to REIN they often will not request that a BTO SFI engineer visits you, or even a normal ADSL trained engineer

The issue here is that your ISP will not raise a fault, they get an SFI visit raised, the engineer finds evidence of REIN, and then gets a REIN case raised for the specialist engineer to come out, simple as.

If your current ISP won't deal with this, then vote with your feet, and migrate to an ISP which will listen and act.

REIN faults are dealt with very commonly by Openreach.


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Anonymous
(Unregistered)Thu 14-Jul-11 18:36:56
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Re: REIN causing issues on your line how do you get it fixed


[re: Anonymous] [link to this post]
 
In reply to a post by Anonymous:
bt have a rein team who deal with this sort of thing. It can be a bit of a mare to get them out though. I do believe they can apply for court orders against people who refuse to cease broadcasting RF
Yes i'm aware that bt have REIN engineers ,but as i'm only the bill payer they BTO will not even speak to me about ADSL as i'm not an ISP so the route to them is my isp, but the isp and there have been a few because they don't see a fault they will not engage bto (probably scared of getting a bill)

So many of us are being denied this service basically, something needs to be done about it as it isn't acceptable really
Anonymous
(Unregistered)Thu 14-Jul-11 18:45:17
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Re: REIN causing issues on your line how do you get it fixed


[re: Zarjaz] [link to this post]
 
In reply to a post by Zarjaz:
But what can be done? even when you are able to demonstrate this to your isp, although they may well agree that it is due to REIN they often will not request that a BTO SFI engineer visits you, or even a normal ADSL trained engineer

The issue here is that your ISP will not raise a fault, they get an SFI visit raised, the engineer finds evidence of REIN, and then gets a REIN case raised for the specialist engineer to come out, simple as.

If your current ISP won't deal with this, then vote with your feet, and migrate to an ISP which will listen and act. Problem is finding one that will , even AAISP state that interference

REIN faults are dealt with very commonly by Openreach.
that could be virtually impossible even AAISP have a get out clause on interference (REIN)
It does have to be a real fault - just hoping you had slightly more speed on what is essentially an adaptive service is not a fault, sorry. Some faults, such as those caused by interference, can be solved by higher SNR margins making a line stable but slower.
the usual Mask the problem solution that isn't good enough !!! i don't want raised margins that effectively CAP my sync that is not getting tit fixed far from it all isp's are far too reluctant in calling bt out for thing like this
Standard User yarwell
(sensei) Thu 14-Jul-11 18:49:36
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Re: REIN causing issues on your line how do you get it fixed


[re: Anonymous] [link to this post]
 
the ISP would just pass the bill onto you, if you refuse to accept it up front then they won't ask for an engineer.

Phil

MaxDSL - goes as fast as it can and doesn't read the line checker first.

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Are your kids pirates ? Limewire, Bearshare, Kazaa, BitTorrent, eMule are all tools of the trade.
Standard User Zarjaz
(knowledge is power) Thu 14-Jul-11 18:55:22
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Re: REIN causing issues on your line how do you get it fixed


[re: Anonymous] [link to this post]
 
It does have to be a real fault - just hoping you had slightly more speed on what is essentially an adaptive service is not a fault, sorry. Some faults, such as those caused by interference, can be solved by higher SNR margins making a line stable but slower.

TBH that sounds reasonable to me. A proper REIN fault will greatly reduced speeds/heavy errors/dropping sync or no sync at all.
If it just means you are losing a few Kbps, but get a stable service .....
I suspect you already know that Openreach have no powers to force owners of kit kicking out RF to do anything about it. Ofcom can if it is interfering with radio transmission.

Standard User MHC
(legend) Thu 14-Jul-11 23:13:42
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Re: REIN causing issues on your line how do you get it fixed


[re: Anonymous] [link to this post]
 
In reply to a post by Anonymous:
Bt should be able to prosecute or disconnect people in certain cases once it is able to establish the source of interference if the person/s responsible refuse to do anything about it


Maybe they should but at present OFCOM are responsible for that side. BT have worked with the interference teams in the past and OFCOM have prosecuted (or threatened to) ... In one case I was involved with, Orange were forced to shut down a major cellular base station.





~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~


M H C


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Standard User Chrysalis
(eat-sleep-adslguide) Mon 18-Jul-11 21:23:33
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Re: REIN causing issues on your line how do you get it fixed


[re: Zarjaz] [link to this post]
 
whats a few kbps?

When I first signed up to rate adaptive adsl, if I had accepted what I got (ie no complaining) I would have been landed with a 15db profile on interleaving (as determined by BT's DLM as fit for my line) which more than halved the sync speed from about 6400kbit down to sub 3000kbit and even below my FTR. That to me is certianly more than a few kbit. To top it off the line still wasnt stable.

However that quote from aaisp isnt very good, it seems they have copied other isp's now in pretending a raise of SNR is a fix. Its a workaround not a fix.

Of course there is a relatively cheap workaround for REIN, its called SRA, and it only requires DSLAM owners to reconfigure their profiles to support it. Probably would svae on a ton of support requests and callouts. However its never really been BT's or any other isp's prority to deal with poor/long line issues they have always focused on the performance of the best lines.

Edited by Chrysalis (Mon 18-Jul-11 21:27:31)

Standard User Oliver341
(knowledge is power) Mon 18-Jul-11 21:52:18
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Re: REIN causing issues on your line how do you get it fixed


[re: Chrysalis] [link to this post]
 
In reply to a post by Chrysalis:
Of course there is a relatively cheap workaround for REIN, its called SRA, and it only requires DSLAM owners to reconfigure their profiles to support it.

Or perhaps an improved noise protection system such as Phyr: http://www.broadcom.com/press/release.php?id=1202932

Oliver.
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