Sorry but that is not true. C&W refuse to raise faults like this because the issue is seen to be on the copper line, which is not something they provide.
We've seen countless errors (not just with C&W but Opal, BTW and so on), where they state one thing but the telephony provide (usually BT Retail) state there is no issue. Even BT's own systems report to us "report to telephony provider".
You'll be surprised just how many times that BT Retail will state no problems until they get an engineer out to site to magically find the cause of the issue.
Regarding a REIN engineer, you do realise that getting an engineer that does that specific work is extremely difficult and there are certain procedures that BT make us follow such as firstly arranging an SFI who then has to refer it back as a REIN issue, and so on.
Edited by uno (Thu 21-Jul-11 23:40:06)