Logged a fault with BT yesterday afternoon (17:00 hrs). They admitted the fault was theirs (externally) after the usual checks on router, filter, Master socket, et al. Promised it would be back by 21:00 and they'd ring to check all ok. It wasn't. They did ring at 23:00 (!) and again promised it'd be back on next morning (today), before 09:00. It wasn't. Called to check, promised mid morning. You've guessed it, a big fat nothing. Calls to the same number we dialled yesterday are now redirected to an answerphone.
Has BT run out of people, or is there some other more sinister reason why they won't answer their phones?