Router: Netgear N300 Wireless Dual Band ADSL2+ Modem Router (BRAND NEW)
2 x BRAND NEW Belkin Filters
Router is currently plugged into test socket
ADSL Link Downstream Upstream
Connection Speed 3776 kbps 448 kbps
Line Attenuation 47.0 db 29.5 db
Noise Margin 17.6 db 17.0 db
BT Wholesale:Your exchange is ADSL enabled, and our initial test on your line indicates that your line should be able to have an ADSL broadband service that provides a fixed line speed up to 2Mbps.
Our test also indicates that your line currently supports an estimated ADSL Max broadband line speed of 3.5Mbps; typically the line speed would range between 2.5Mbps and 4.5Mbps.
Last Thursday morning (25/08/2011) I noticed a problem with our Internet Connection speeds, the internet had virtually dropped out altogether. I spent a few hours trying to resolve the issue by rebooting the router etc., swapping filters. I was using a fairly new TP-Link router and older filters. I eventually decided to phone Plusnet and noticed there was a problem with the telephone line, we had what seemed to be a crossed line with a dial tone as well as my connection to Plusnet, and at other times it was a "the number you have dialled is unobtainable" and the Plusnet hold messages. I tried plugging the phone direct into the test socket and it sounded like a fax machine in the background then. Plusnet raised a ticket but didn't seem to be moving very fast with it so in the end I phoned my brother who used to be a BT engineer and he confirmed I had done everything right and that it would be a problem with the line itself and not something my end. I then phoned Plusnet back on Friday morning to tell them that my brother said it was cross talk(?) and they phoned back within an hour to say it had been a problem at the exchange and was now fixed.
The phone line definitely sounds clearer and the internet has come back but it is painfully slow. Knowing that we will get charged if it is proved to be a router or filter problem, I decided to buy a new Netgear router (the one detailed above) and Belkin filters, but the problem with the very slow connection remains. I understand that the speed will have slowed down because of the unstable connection caused by the faulty phone line, but would it have really slowed down as much as it has? My husband is useless with computers and I have two sons both chomping at the bit to get back on their XBox live as the holidays are nearly over, but if we have too many things trying to access the internet then we just lose the connection completely, it's like dial-up speeds. I needed to download a driver earlier and had to hard-wire connect the laptop it was for to the router, because it was an ethernet driver required. Downloading that took about 50 minutes and we lost connection completely on the other two laptops while that was downloading. I've tried unplugging lots of things in the house, Wii chargers, Sky TV, Cordless Phones, Microwave, etc. but nothing changes. Using MyBroadbandSpeed checker recommended by Plusnet I am getting these kind of results: -
Today 00:49 113 kbps (14.1kB/s) 52 kbps (6.5kB/s)
Yesterday 23:42 138 kbps (17.3kB/s) 46 kbps (5.75kB/s)
Yesterday 21:24 135 kbps (16.9kB/s) 43 kbps (5.38kB/s)
The last person I spoke to at Plusnet got me to write down the Downstream connection speed figure before we connected the router directly to the test socket and it was 3360, moving it to the test socket it changed to 3776. He said to me before I moved it that he expected this to make a big difference and if it did then it meant the problem was in the house, something electrical interfering with it. He told me that this figure used to be 5-6k before we had these problems with the connection dropping.
My instincts are telling me that this is a problem their end but they are still running tests. If I had left the phone problem and not pushed them then it would not have been resolved as quickly as it was, and I am wondering whether I should be pushing them more or just be patient. I have some deadlines to meet for work and was planning to catch up at home over the next couple of days and I am in a bit of a mess to be honest with you. If anyone can shed any light on what they think might be happening here I would really appreciate it.