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Standard User FootLongHero
(regular) Sun 28-Aug-11 18:58:47
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Line problem?


[link to this post]
 
Since Thursday I have been without internet (on a mates at the moment)
I had to switch the power off in the house to fit a new element on the kitchen oven (wrong size as well grrr) when I turned the power back on, I could not get the internet back up.
The router is syncing with the exchange at 800-900 kbps down and 80 - 160kbps up instead of at least 5300 down and 500ish up.
The SNR is varying between 6 and 7.
Attenuation has gone from under 20 to over 50 downstream and from under 15 to 34+ for the upstream.
No settings were changed on the billion 7800N router and I also tried a factory reset with the same results.
I have also tried with a netgear router and 2 more filters to make sure it

7800n Router system log loops the following:
Jan 01 03:42:49 daemon pppd[599]: PPP: Start to connect ...
Jan 01 03:42:49 daemon pppd[599]: Using interface ppp0_0_38_1
Jan 01 03:42:49 daemon pppd[599]: Connect: ppp_0_0_38_1 <-->
Jan 01 03:42:49 daemon pppd[599]: Couldn't increase MTU to 1500.
Jan 01 03:42:58 daemon pppd[599]: LCP: timeout sending Config-Requests
Jan 01 03:42:58 daemon pppd[599]: Connection terminated.


I have contacted my ISP, Aquiss and they are getting a engineer to come out to me, but as its a bank holiday, it wont be till at least Tuesday, is there anyone else who has had a similar experience or knows of anything else I could try before Tuesday?
Standard User Ribble
(member) Sun 28-Aug-11 20:14:35
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Re: Line problem?


[re: FootLongHero] [link to this post]
 
Does a phone work (do you get dialling tone)?
My 1st suspicion is 1 wire is disconnected ,given the attenuation rise.

Edited by Ribble (Sun 28-Aug-11 20:24:09)

Standard User FootLongHero
(regular) Sun 28-Aug-11 20:42:09
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Re: Line problem?


[re: Ribble] [link to this post]
 
Phone works fine.

Had the line "fixed" a few months back due to noise on the line.
Due to the age of the property where I live, there are only 2 spare pairs available for 15 houses, I have been through both with noise on each pair.
The way they fixed the line, was to nick 1 wire from a different house and 1 from another, so no I have 2 wires but they aren't twisted together.
I went from 7616 kbps to 4900ish and with the billion router I got to 5300ish

Hopefully they will send out a broadband qualified engineer who will see the wiring and get it fixed along with the current issue.


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Standard User btbert
(member) Mon 29-Aug-11 09:28:03
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Re: Line problem?


[re: FootLongHero] [link to this post]
 
sounds like your line is now working on a " split pair " and if so the last guy to work on it should have put in a job for some new cable .

sad to say but its a big should have.

and yes BB hates split pairs bigtime

these comments are my own and in no way represent any company that i may or may not be linked too.
Standard User FootLongHero
(regular) Mon 29-Aug-11 10:02:16
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Re: Line problem?


[re: btbert] [link to this post]
 
It will be fun for bt to fit new line, as the old stuff is underground and not in trunking, so roads will need digging up.

I had great line stats even with a split pair, but could not sync higher than 5300 ish with the snr tweak on my router.
Standard User FootLongHero
(regular) Wed 31-Aug-11 13:06:30
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Re: Line problem?


[re: FootLongHero] [link to this post]
 
Bt chappy turned up at around 10am this morning and has just left.
The pair from the cabinet to my house, which a previous engineer had put me on, turned out to be dodgy.
Back on my old wires and getting 8128 down and 832 up.
Hopefully the line doesn't end up noisy like it did the last time.

Thanks go to Martin and the other tech support at Aquiss for chasing BT to get it sorted.
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