A large proportion of the hundreds of thousands of complaints about Broadband are down to the deviousl underhand operating practices of BT. They deliberately avoid accepting responsibility for anything and have set up a network within which to ďpass the buckĒ when trouble looms.
Openreach will say the fault is not due to them & BT Wholesale say the same. If you didnít know better you could think they were separate companies. Take a look at the terms & conditions to which ISPís have to sign up. They are much like those you agree to when you rent a telephone line. They guarantee nothing, they promise nothing and confirm in advance that you cannot claim otherwise.
BT have a network of copper lines to the home the ONLY specification for which is for VOICE calls. They have deliberately never issued a specification for ADSL. This means that Openreach can legitimately say your line is ďup to specificationĒ even when they know itís useless for ADSL. They pass the fault back to to BT who blame Openreach when BT issued the specí in the first place. They employ hundreds of lawyers to manage this state of affairs deigned to harvest the greatest revenue for the least expenditure AT THE EXPENSE of the customer.
What is required is a PUBLIC ENQUIRY into BTís Operating Practices and Culture. The small print they know hardly anyone ever reads, the restrictive contracts with ďan offer you canít refuseĒ if you try to cancel. Then you read it carefully and wish you had refused! It is a ridiculous state of affairs when a national resource is in the hands of an unscrupulous and fundamentally dishonest company who have no conscience and no sense of public responsibility and accountability.
Thinkbroadband is ideally placed to organise support for a Public Enquiry for which support would be immense. I rather suspect they donít have the stomach for it.
I am registered on thinkbroadband but am posting anonymously as I know from experience how BT operates.