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Standard User woppy1010
(newbie) Sun 02-Oct-11 18:31:57
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Is this normal


[link to this post]
 
Hello everyone newby here sorry for the long post
I would like some help and advice if possible
I switched to idnet and am going through the training period,I have went through 2 other training periods with other companies and had no problems normally the line has been set by day5-7.but with this one I have been getting between 2 and 5 re-syncs a day,I'm on day ten today and have had 5 today already.the re-syncs have ranged from 1500kbps to 3500kbps(for two years I have had a 3200kbps stable conection).I am using a brand new 2700hgv I also tried a dg834gt a the start of the training period and I was doing the same thing.idnet have said they can't do anything until the training period is over(but they don't see a problem because I'm getting over 1.5mb which bt says is the max I can get even though I for two years I have had 3200,they also can't see any re-syncs they have also said lines degrade over time)

Can anyone help please
Here are my stats and log

Time Line Rate Max1 Max2 Max3 Mgn1 Mgn2 Attn Pwr CRCs FECs INP DLY Rate Max Mgn Attn Pwr CRCs FECs Mode Vendor State Exit Code Echo VCXO Rx Gain INC Tones
2011/10/01 23:40:57 BST 1 2688 2740 2708 2708 9.4 7.0 58.1 17.5 612 1029 1.38 8.00 448 884 19.0 31.5 12.2 59 63 G.DMT Annex A TI 230/105 ERR_SIG_INTERRUPT -16.7 2.4 33.7 1

2011/10/02 07:46:35 BST 1 2048 2068 3132 3132 9.2 17.0 58.1 17.3 2 58 1.75 8.00 448 884 19.0 31.5 12.2 0 6 G.DMT Annex A TI 230/105 RETRAIN_HIGHER -20.0 2.6 33.7 0

2011/10/02 09:17:38 BST 1 3456 3464 3348 3348 9.0 8.0 58.1 17.7 1023 1438 1.09 8.00 448 884 20.0 31.5 12.2 44 26 G.DMT Annex A TI 230/105 ERR_SIG_INTERRUPT -18.6 2.3 34.5 0

2011/10/02 13:44:32 BST 1 2432 2472 3016 3016 9.4 5.0 58.1 17.5 771 8716 1.51 8.00 448 880 19.0 31.5 12.3 40 37 G.DMT Annex A TI 230/105 ERR_SIG_INTERRUPT -17.4 2.2 33.7 32

2011/10/02 13:51:45 BST 1 1696 1716 2504 2504 9.3 16.0 58.1 16.4 0 0 1.10 8.00 448 880 19.0 31.5 12.2 0 0 G.DMT Annex A TI 230/105 IDLE_REQUEST -18.1 2.8 33.7 1

2011/10/02 18:25:49 BST 1 2624 2644 3240 3240 9.1 13.0 58.1 17.5 15 2491 1.41 8.00 448 884 19.0 31.5 12.2 0 2 G.DMT Annex A TI 229/103 N/A -18.1 3.1 33.7 0

Edited by woppy1010 (Sun 02-Oct-11 19:36:03)

Standard User woppy1010
(newbie) Sun 02-Oct-11 18:33:02
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Re: Is this normal


[re: woppy1010] [link to this post]
 
Also here are my dsl stats

ATM Since Reset Current 24-Hour Interval Current 15-Minute Interval Time Since
Last Event
Cell Header Errors: 2326 3 1 0:06:07
Loss of Cell Delineation: 364 0 0 4:47:35
DSL
Link Retrains: 5 0 0 4:40:23
DSL Training Errors: 0 0 0 0:00:00
Training Timeouts: 0 0 0 0:00:00
Loss of Framing Failures: 5 0 0 4:47:35
Loss of Signal Failures: 5 0 0 4:47:35
Loss of Power Failures: 0 0 0 0:00:00
Loss of Margin Failures: 5 0 0 4:47:35
Cumulative Seconds w/Errors: 165 2 1 0:06:07
Cumulative Sec. w/Severe Errors: 47 0 0 4:47:35
Corrected Blocks: 13739 28 9 0:02:32
Uncorrectable Blocks: 2425 4 2 0:06:07
DSL Unavailable Seconds: 157 0 0 4:40:04
ISP Connection Establishment: 1 N/A N/A 0:00:48



This is only over the last 24 hrs because I had a power cut yesterday

Edited by woppy1010 (Sun 02-Oct-11 18:35:14)

Standard User BatBoy
(legend) Sun 02-Oct-11 19:00:52
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Re: Is this normal


[re: woppy1010] [link to this post]
 
In reply to a post by woppy1010:
Hello everyone newby here sorry for the long post
I would like some help and advice if possible
I switched to idnet and am going through the training period,I have went through 2 other training periods with other companies and had no problems
Why did you move?



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Standard User woppy1010
(newbie) Sun 02-Oct-11 19:08:25
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Re: Is this normal


[re: BatBoy] [link to this post]
 
I was sick of oranges throttling and sky's connect package,I really wish I never moved now or chose Zen
Standard User MHC
(legend) Sun 02-Oct-11 19:13:42
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Re: Is this normal


[re: woppy1010] [link to this post]
 
It woud be better if you posted a link to a screen shot of the diagnostics page showing every sync/resync/loss of sync.

Also, get Router Stats Lite, and get some detailed graphs of Sync and SNR over a 24 hour period with 1 minute sampling.





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M H C


taurus excreta cerebrum vincit
Standard User BatBoy
(legend) Sun 02-Oct-11 19:16:06
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Re: Is this normal


[re: woppy1010] [link to this post]
 
In reply to a post by woppy1010:
I was sick of oranges throttling and sky's connect package,I really wish I never moved now or chose Zen
Is there any LLU providers at your exchange?



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Standard User woppy1010
(newbie) Sun 02-Oct-11 19:21:40
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Re: Is this normal


[re: MHC] [link to this post]
 
I had a power cut yesterday so what I have posted is only from yesterday(wasn't expecting a power cut so have lst the stats from the previous 7days)I have been using router stats and it's always a solid line with maybe .5-1 db change until the drop which looks like a heart beat monitor/earthquake graph
Standard User woppy1010
(newbie) Sun 02-Oct-11 19:22:39
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Re: Is this normal


[re: BatBoy] [link to this post]
 
In reply to a post by BatBoy:
In reply to a post by woppy1010:
I was sick of oranges throttling and sky's connect package,I really wish I never moved now or chose Zen
Is there any LLU providers at your exchange?

None at all(Market 1 exchange)
Standard User BatBoy
(legend) Sun 02-Oct-11 19:28:32
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Re: Is this normal


[re: woppy1010] [link to this post]
 
Sorry, I'm struggling to make sense of your stats. Can you state what your Attenuation and Noise margin is for downstream and upstream?



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Standard User woppy1010
(newbie) Sun 02-Oct-11 19:34:36
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Re: Is this normal


[re: BatBoy] [link to this post]
 
In reply to a post by BatBoy:
Sorry, I'm struggling to make sense of your stats. Can you state what your Attenuation and Noise margin is for downstream and upstream?


Sorry here you go
DSL Down Up
Current Rate: 2624 kbs 448 kbs
Max Rate: 3024 kbs 884 kbs
Current Connection:
Current Noise Margin: 12.0 dB 19.0 dB
Current Attenuation: 58.1 dB 31.5 dB
Current Output Power: 17.5 dBm 12.2 dBm

Idnet are telling me my snr is set to 9db though
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