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Anonymous
(Unregistered)Mon 10-Oct-11 17:30:57
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xbox live nightmare with plusnet


[link to this post]
 
i have been trying too connect my xbox too xbox live with my router with an yellow cable but it always says that my isp is blocking access. i have switched off the firewall. i have rang up plusnet tech support 5/7 times and got no were they say go too portforward.com which i have done put the port details into my netgear 2000 router but still not working. it was working fine with talktalk no probs at all wish i never lelf them now. plusnet tech support maybe in the uk but they are useless. there are also alot of people on the plusnet community form having the same prob and dont no where too go or do. thanks alex
Standard User GMAN98
(experienced) Mon 10-Oct-11 18:00:56
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Re: xbox live nightmare with plusnet


[re: Anonymous] [link to this post]
 
Sounds like a NAT issue, I used this site to get mine open:- http://www.unofficialguidetolive.co.uk/faqs/62-my-na...
Anonymous
(Unregistered)Mon 10-Oct-11 22:00:16
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Re: xbox live nightmare with plusnet


[re: GMAN98] [link to this post]
 
Tryed that but still not working. Might give ofcom a ring 2moz


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Standard User RobertoS
(sensei) Mon 10-Oct-11 22:57:41
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Re: xbox live nightmare with plusnet


[re: Anonymous] [link to this post]
 
OfCom?

They won't be in the least interested until you have been through the formal dispute procedure with Plusnet and received a deadlock letter from them.

This page explains Plusnet's complaints procedure, and note that OfCom will also expect you to have been through CICAS as mentioned on that page.

My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - IDNet Home Starter Fibre. Live BQM.

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
Standard User Zarjaz
(knowledge is power) Mon 10-Oct-11 23:01:02
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Re: xbox live nightmare with plusnet


[re: RobertoS] [link to this post]
 
You are too polite Bob. I was just about to reply along the lines of;

'Hi, is that OfCom ? My ISP is stopping me playing Call of Duty. Please send the Ombudsman round.'

ROFLMAO.

Standard User knighton
(learned) Tue 11-Oct-11 11:15:35
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Re: xbox live nightmare with plusnet


[re: Anonymous] [link to this post]
 
Did you not find out whether there were issues with Plusnet and the Xbox before you changed ISPs?
Standard User RobertoS
(sensei) Tue 11-Oct-11 11:26:19
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Re: xbox live nightmare with plusnet


[re: knighton] [link to this post]
 
In reply to a post by knighton:
Did you not find out whether there were issues with Plusnet and the Xbox before you changed ISPs?
Isn't that a bit of a harsh question? Shouldn't things like that "just work"?

My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - IDNet Home Starter Fibre. Live BQM.

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
Administrator MrSaffron
(staff) Tue 11-Oct-11 11:33:06
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Re: xbox live nightmare with plusnet


[re: RobertoS] [link to this post]
 
If there was a network reason for XBox live not signing in then I would expect a lot more posts both here and on Plusnet own forums.

It could be as simple as UPnP is disabled on the router, or for that model the XBox needs to be the DMZ host.

Andrew Ferguson, andrew@thinkbroadband.com
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User knighton
(learned) Tue 11-Oct-11 11:49:03
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Re: xbox live nightmare with plusnet


[re: RobertoS] [link to this post]
 
In reply to a post by RobertoS:
In reply to a post by knighton:
Did you not find out whether there were issues with Plusnet and the Xbox before you changed ISPs?
Isn't that a bit of a harsh question? Shouldn't things like that "just work"?


Of course they should and when they don't the first port of call is the regulator.
Standard User RobertoS
(sensei) Tue 11-Oct-11 12:33:29
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Re: xbox live nightmare with plusnet


[re: knighton] [link to this post]
 
Ah tongue. I think I get you now.

It looked to be a serious post at first though smile.

My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - IDNet Home Starter Fibre. Live BQM.

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
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