General Discussion
  >> General Broadband Chatter


Register (or login) on our website and you will not see this ad.


Pages in this thread: 1 | 2 | (show all)   Print Thread
Standard User Andrue
(knowledge is power) Mon 24-Oct-11 15:13:02
Print Post

Any BTor engineers in the house?


[link to this post]
 
..if there is then perhaps you could tell someone that PCP 23 in Brackley (at the junction of Humfries Drive and Johnson Drive) is open and flapping in the breeze.

I've tried to report it on the BTor contact site but just got a generic email telling me to call a number to report faults.

I called the number and got to a call centre. They apparently can't do anything without a post code and house number - neither of which I have because I spotted it on my afternoon walk.

Talk about a useless bunch of muppets!

Andrue Cope
Brackley, UK

Just because he can smile

Edited by Andrue (Mon 24-Oct-11 15:13:43)

Standard User b4dger
(knowledge is power) Mon 24-Oct-11 15:58:07
Print Post

Re: Any BTor engineers in the house?


[re: Andrue] [link to this post]
 
I've used this a couple of times in the past: http://www.openreach.co.uk/orpg/home/contactus/tellu...
The "I would like to report damage to Openreach external line plant" link.


For n/a details you just bluff the answers but the message gets to them.

Mind you, both times my issues have taken much chasing over 3 or 4 months to actually resolve tongue

For some reason my initial responses only arrived at the weekends and the emails were all typed using 'Comic Sans' - I kid you not!

EDIT: I've just seen your post code comment!
FWIW I gave them the full post code, address, web page showing photos, map drawing, longitude and latitude - and they STILL responded saying we can't find it without a post code!!! Those OR guys like a laugh smile

Edited by b4dger (Mon 24-Oct-11 16:02:11)

Administrator MrSaffron
(staff) Mon 24-Oct-11 15:59:28
Print Post

Re: Any BTor engineers in the house?


[re: Andrue] [link to this post]
 
Drop a polite message into letter box at local telephone exchange maybe?

Andrew Ferguson, andrew@thinkbroadband.com
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.


Register (or login) on our website and you will not see this ad.

Standard User knighton
(learned) Mon 24-Oct-11 16:22:24
Print Post

Re: Any BTor engineers in the house?


[re: MrSaffron] [link to this post]
 
Or you could just chuck a brick in there and its almost certain OR will come running when people can't use their phones or XBox live.
Standard User Andrue
(knowledge is power) Mon 24-Oct-11 16:44:26
Print Post

Re: Any BTor engineers in the house?


[re: b4dger] [link to this post]
 
In reply to a post by b4dger:
I've used this a couple of times in the past: http://www.openreach.co.uk/orpg/home/contactus/tellu...
The "I would like to report damage to Openreach external line plant" link.
That's the link I used. I've used it once before without problems but this time all I got back was:

"Dear Mr Cope

Thank you for contacting Openreach.

For all reports of damaged Openreach equipment, please contact 0800 023 2023 and an advisor will be able to arrange an urgent visit to take place.

This number is available in the Telephone Directory and on the Openreach website.

Thanks and regards


Norma O'Leary

Complaints Management, Openreach"

Anyway as a result of my previous contact I have the direct address of an employee so I've been cheeky and sent another email that way smile

Andrue Cope
Brackley, UK

Just because he can smile
Standard User Andrue
(knowledge is power) Mon 24-Oct-11 16:46:26
Print Post

Re: Any BTor engineers in the house?


[re: knighton] [link to this post]
 
In reply to a post by knighton:
Or you could just chuck a brick in there and its almost certain OR will come running when people can't use their phones or XBox live.
On the plus side it's not my cabinet. Still - the wind's picking up, heavy rain is due tomorrow and as an engineer (albeit software) it bugs me that this problem is just going to fester - especially when OR supposedly have a way to report a fault.

Andrue Cope
Brackley, UK

Just because he can smile

Edited by Andrue (Mon 24-Oct-11 16:46:45)

Anonymous
(Unregistered)Mon 24-Oct-11 16:55:02
Print Post

Re: Any BTor engineers in the house?


[re: Andrue] [link to this post]
 
Openreach - Report Damage
Standard User b4dger
(knowledge is power) Mon 24-Oct-11 17:08:23
Print Post

Re: Any BTor engineers in the house?


[re: Anonymous] [link to this post]
 
That looks just like the link I mentioned earlier! wink

Standard User b4dger
(knowledge is power) Mon 24-Oct-11 17:13:16
Print Post

Re: Any BTor engineers in the house?


[re: Andrue] [link to this post]
 
It was the 17th July the last time I used their system.

If someone goes to all the trouble of telling BTor a problem by using their online system and all it does is give you a page telling you to phone them then that must be a joke...? frown


I'll see what happens when the next tree falls on my line...

Standard User vivaciti
(fountain of knowledge) Mon 24-Oct-11 17:26:34
Print Post

Re: Any BTor engineers in the house?


[re: b4dger] [link to this post]
 
But there is another link further down that page pointing to: http://www.openreach.co.uk/orpg/home/submitFeedback....

www.vivaciti.net
Vivaciti Broadband
0800 0911797

Forum
Facebook
Pages in this thread: 1 | 2 | (show all)   Print Thread

Jump to