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Standard User LuaKT
(newbie) Thu 10-Nov-11 16:38:49
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New connection and new router, Low sync speed


[link to this post]
 
Hello,
I have an issue with low sync speeds, I used to be with BT Total Broadband and had the BT Home Hub v1.5 which synced at around 3.5Mbps.
I have recently switched to BT Business Broadband, and after many calls it was finally set up. I decided while I was at it I would get a new router because I was having range issues around my house with the HomeHub. I now have a Belkin F6D4630-4 v2.
I'm currently syncing at 2528Kbps which gives me a BRAS profile of only 2000, this is obviously much lower than I used to get and I'm not really sure why.
I'm still within the 10 day setup thing and haven't turned my router off at all.

Downstream - Upstream
Data rate(Kbps) 2528Kb - 448Kb
Noise Margin 16 - 20
Output power(dBm) 123 - 181
Attenuation(dB) 56 - 31


These are the full stats for my router at the moment. What do you think the problem could be? I've contacted BT and they have told me I have to wait 10 days before they will try and help me.

Thanks in advance!
Administrator MrSaffron
(staff) Thu 10-Nov-11 16:41:42
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Re: New connection and new router, Low sync speed


[re: LuaKT] [link to this post]
 
At a guess the target margin looks set to 15dB, which which if previously 6dB would explain the difference in connection speed

Andrew Ferguson, andrew@thinkbroadband.com
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User LuaKT
(newbie) Thu 10-Nov-11 17:01:43
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Re: New connection and new router, Low sync speed


[re: MrSaffron] [link to this post]
 
Will this reset back to 6 on it's own or will I have to endure the Indian call centre again?


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Standard User RobertoS
(sensei) Thu 10-Nov-11 17:06:06
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Re: New connection and new router, Low sync speed


[re: LuaKT] [link to this post]
 
Turn the router off during daylight tomorrow, wait 2-3 minutes, then turn it on again. See if the stats improve.

My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - IDNet Home Starter Fibre. Live BQM.

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
Standard User MHC
(legend) Thu 10-Nov-11 17:13:20
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Re: New connection and new router, Low sync speed


[re: LuaKT] [link to this post]
 
In reply to a post by LuaKT:
Will this reset back to 6 on it's own or will I have to endure the Indian call centre again?


Indian Call Centre - if you are speaking to them then either you do not has BT Business Broadband or you are calling the wrong number and they should tell you they cannot see your details and refer you to the correct team.

There are not many Indians in the far north of Scotland ...





~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~


M H C


taurus excreta cerebrum vincit
Standard User LuaKT
(newbie) Thu 10-Nov-11 17:30:26
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Re: New connection and new router, Low sync speed


[re: MHC] [link to this post]
 
Really? They have english people working in Business? I've just been calling the number I got on my welcome lettter which has always been an Indian! Maybe I should find specific numbers for departments instead then.

Thanks
Standard User MHC
(legend) Thu 10-Nov-11 17:34:11
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Re: New connection and new router, Low sync speed


[re: LuaKT] [link to this post]
 
No quite English, but Scottish - based right up in Thurso and occasionally in Glasgow.

What number are you calling?





~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~


M H C


taurus excreta cerebrum vincit
Standard User LuaKT
(newbie) Thu 10-Nov-11 17:47:37
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Re: New connection and new router, Low sync speed


[re: MHC] [link to this post]
 
0800 443311 is the number I last called I think, but checking BT's Contact Us for Business is showing a different number. Will use that one in future.

Thanks
Standard User LuaKT
(newbie) Fri 11-Nov-11 07:55:15
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Re: New connection and new router, Low sync speed


[re: RobertoS] [link to this post]
 
Just turned it off for 5 mins then turned it back on, same stats as before =/
Thanks
Standard User RobertoS
(sensei) Fri 11-Nov-11 15:53:30
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Re: New connection and new router, Low sync speed


[re: LuaKT] [link to this post]
 
Ah well, it was worth a try because of "...and haven't turned my router off at all." Once it gets artificially low the connection speed rarely changes upwards unless you do so. Complicated explanation though smile.

My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - IDNet Home Starter Fibre. Live BQM.

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
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