I had an engineer visit on 11th of Nov to fit a second phone line. Well this engineer messed up and cut the second pair wire at my house. There was not sufficent length of cable at my property to now connect the second phone line.
BT Openreach have now said they will have to replace the cable from my property to the DP. However I was told on the phone that they will not require access to my property to do this. Does this mean they will leave the existing cable at my property and fit a new cable?
I cant imagine them removing the existing cable with a phone line still attached to it (my first phone line).